Decision Support Specialist jobs in Springfield, OH

You're passionate, purpose-driven, and you envision a community of healthy and productive individuals. You care about improving lives by providing clinically excellent and accessible behavioral health services.

Join us on our mission and come be a part of our positive company culture filled with diverse talent, clinical excellence, and dedication to supporting the needs of our communities.

Salary & Benefits

• $15.50-16.75 per hour, depending upon experience
• Licensure reimbursement
• Clinical supervision hours towards independent licensure
• Career advancement opportunities
• Professional development and paid CEUs
• Additional compensation for advanced licensure
• Health, dental, and vision insurance
• Long-term disability
• 401k retirement options with company match as of day one
• Generous paid leave options
• 11 paid holidays
• Flexible or work-from-home options for applicable positions
• Casual Friday-Sunday dress code

Primary Responsibilities

• Client Check-In and Check-Out: Greeting clients, verifying their appointments, collecting necessary paperwork, and ensuring accurate and up-to-date information. Checking out clients involves scheduling follow-up appointments, collecting co-payments, and providing any required documentation.
• Appointment Scheduling: Managing the appointment schedule, ensuring proper allocation of time slots, and accommodating clients as necessary.
• Insurance Verification: Collecting and verifying insurance information, updating records, and ensuring that insurance coverage is valid for the visit.
• Telephone and Email Communication: Handling incoming calls, addressing client inquiries, scheduling appointments, providing information about TCN, and directing calls to appropriate staff.
• Client Communication: Communicating with clients about appointment reminders, changes, etc.
• Maintaining the Reception Area: Keeping the waiting area clean, organized, and welcoming for clients. Ensuring that any brochures, educational materials, or resources are available for clients.
• Supporting Staff: Collaborating with professionals to facilitate a smooth patient flow and ensure accurate information exchange.
• Handling Emergencies: Remaining calm and composed in emergency situations, directing patients to the appropriate medical personnel, and following established protocols.
• Administrative Tasks: Assisting with general administrative tasks such as filing, data entry, and managing office supplies.
• Problem Solving: Addressing client concerns, resolving scheduling conflicts, and finding solutions to any issues that may arise during the patient's visit.
• HIPAA Compliance: Adhering to strict client privacy regulations, ensuring that patient information is kept confidential and secure.
• Cultural Sensitivity: Demonstrating respect and understanding towards patients of diverse backgrounds and ensuring a welcoming environment for all.

Required Education, Certifications, and/or Experience

• Education: High school diploma or equivalent preferred.
• Experience: At least one year working with multi-line phone system; at least one year in customer service-related field.
• Other: De-escalation and customer service skills are required. Demonstrated data entry skills; name recognition skills; number recognition skills; Microsoft Office proficiency; excellent customer service skills.