Decision Support Specialist jobs in Waco, TX

We are seeking a dynamic and enthusiastic individual to join our team as a Customer Solution Specialist. In this role, you will be responsible for providing exceptional customer service and resolving inquiries efficiently and effectively. As a frontline representative of our company, you will play a crucial role in ensuring customer satisfaction and loyalty.

Key Responsibilities:

1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Identify customer needs and provide appropriate solutions, ensuring a positive customer experience.
3. Troubleshoot and resolve customer issues regarding products, services, billing, and technical support.
4. Utilize company resources and knowledge base to address customer concerns and inquiries accurately.
5. Document customer interactions and maintain accurate records of all communications and resolutions.
6. Collaborate with cross-functional teams to escalate complex issues and ensure prompt resolution.
7. Stay updated on product features, promotions, and company policies to provide accurate information to customers.
8. Meet or exceed performance targets related to customer satisfaction, response time, and resolution rate.
9. Proactively identify opportunities for process improvement and contribute to ongoing initiatives to enhance the customer experience.
10. Adhere to company policies and procedures, including privacy and security guidelines, to ensure compliance and confidentiality.

Qualifications:

• High school diploma or equivalent required; some college coursework preferred.
• Prior experience in customer service or related field preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed in stressful situations.
• Proficiency in using computer systems and software applications.
• Flexibility to work within a rotating schedule, including weekends and holidays.
• A positive attitude and a passion for delivering exceptional customer service.

Join our team and become a valued member of our customer service department, dedicated to delivering outstanding solutions and exceeding customer expectations. Apply now and embark on a rewarding career journey with us!