Designer - Web jobs in Pittsburgh, PA

Treatspace is looking for an experienced and reliable Web Designer to manage the customer onboarding journey for our PracticeBeat (https://www.practicebeat.com/) product line. This design-focused role will have the opportunity to work directly with our customers.

As a Web Designer, you will implement trending website designs, mobile designs, and website development for medical practices across the country using our custom-built proprietary content management system that functions similar to Wix or Squarespace. 

You’ll be responsible for coordinating with our SEO and content teams to efficiently and effectively onboard new customers. Organizational skills are a must as you’ll be managing multiple customers and priorities at once. Successful candidates will be detail-oriented, results-driven individuals who will do whatever it takes to meet customer needs. They are just as adept at creating beautiful designs as they are at conversing with clients, and they always maintain an air of professionalism.

Requirements

• Bachelor's degree in Graphic Design, Art, Marketing, Computer Science, or related field or demonstrated work experience in lieu of degree
• Experience working directly with customers, preferably focused on customer onboarding
• 2 years’ experience in web and/or graphic design
• Experience using web design software like Figma
• Ability to conceptualize ideas that bring simplicity and user friendliness to web pages
• Knowledgeable in HTML & CSS frameworks like Bootstrap
• Experience building websites on CMS platforms like WordPress, Squarespace or Wix
• Experience in implementing SEO, web accessibility and UI/UX best practices on websites

What you’ll bring:

• Project coordination and organizational skills to manage multiple customers and projects at once and consistently meet deadlines
• Proactive communication skills to keep customers informed through the implementation process
• Can-do attitude with the ability to solve problems and overcome obstacles
• A strong technical aptitude 
• Ability to drive results under pressure

What you’ll be doing:

• Work with our implementation team to create and implement web designs for our customers, using our proprietary high-performance content management software
• Lead customer implementation meetings with physicians and/or practice administrators
• Create a trusted relationship and become a strategic business advisor for customers
• Coordinate with internal (content, SEO, etc.) and external (IT and third-party vendors) teams to ensure all onboarding tasks are completed effectively and efficiently
• Provide weekly account status updates to internal and external stakeholders
• Identify roadblocks and obstacles and work with internal teams to resolve them
• Manage customer escalations and advocate for their needs and issues with internal teams
• Help our Customer Success team to provide ongoing support, optimization and design updates to existing customers

Benefits & Perks: 

• Medical/Dental/Vision Insurance
• Paid Time Off
• A health-oriented office culture including 1:1s, healthy food & snacks
• Stocked fridges, coffee, soda, and lots of treats
• Weekly free catered lunches on Fridays
• Regular team activities, including happy hours, potlucks and more

If this sounds like an interesting opportunity, we would love to hear from you! 

To get started, please send us the following:

• Resume
• Cover letter
• A portfolio showing your design expertise (site links, PDFs, Dribbble and/or Behance accounts, etc.)

After you finish, our team will review your submission and contact you regarding next steps. We’re excited to meet you!

Here at Treatspace, we are committed to increasing the diversity of our community and want all of our employees to feel appreciated, valued, and free to be who they are at work. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The more diversity we have, the more unique perspectives and bright ideas we share. In accordance with that commitment, we welcome all applicants who are dedicated to applying the same principles of equity and inclusion in the workplace.