Desktop Publishing Operator jobs in Dayton, OH

Expedient Technology Solutions, LLC

Job Description – Desktop Support Team Lead

P osition Description
Expedient Technology Solutions is an established managed IT services company located in Miamisburg, Ohio. ETS has

developed a strong reputation for providing outstanding customer service and for being a collaborative, strategic

partner with its client customers.

We are looking for a Desktop Support Team Lead to join our growing team. This position has room and intent for

growth within the company. ETS provides clear paths for advancement into higher level roles with infrastructure

support and project work. We pride ourselves on our unique culture and positive working atmosphere, where all

team members grow professionally through collaboration and teamwork.

Responsibilities

• Provide technical assistance and guidance for Desktop Support Team Members.

• Complete tickets as needed and resolve ticket escalations.

• Conduct quality checks on machines that technicians complete within their first 3 months before tickets are

• Inventory management; weekly checks of the in/out shelf and desktop areas.

• Update documentation, maintain imagines for clients, etc.

• Ensure complete documentation, setup checklist, versions, request forms, installation paths, and application list.

• Work with Core Services Manager to ensure proper resource management for Desktop Support Team Members.

• Train new hires in processes and procedures to ensure their progression and success.

• Maintain monthly OTO with all Desktop Support Team Members.

• Complete onboarding tasks for new clients specified in onboarding project.

• Review Desktop Support board on a weekly basis for stale tickets and ensure continually heading toward

• Ensure shipping/receiving of all hardware will arrive on time and packaged appropriately.

• Manage workstation refresh projects by scheduling technicians, onsite, and communication with clients.

• Lead by example. Set the precedent for what all aspects of the role should look like, from communication to

• Effectively communicate with clients and ETS team members. Communication is key to our success.

• Be innovative and consultative when working with clients. The value of ETS comes not only from solving the

client’s issues but helping to avoid reoccurring issues.

• Follow ETS policies, procedures, and service delivery expectations to ensure consistency.

• Collaborate with team members on projects and issues. Provide and receive training, as necessary.

Performance Expectations & Professional Growth

• Work scheduled hours Monday through Friday between 8:00 a.m. and 5:00 p.m., with occasional after-hours

support and project tasks as needed.

• It is expected you will continue to grow as a team member through continued education (certification plan),

research and study, and interaction with other professionals and leaders.

• In addition to working in the ETS office, occasional travel to local customer sites may be required. Reliable

transportation is necessary.

Desired Educational, Training Requirements, & Length of Experience

• It is desired you have a minimum of an associate degree in a related technical field.

• There are company specified certifications you must achieve to be in this position.

• Having 3 – 6 months of experience in a related technical role is preferred.

Expedient Technology Solutions, LLC

o These requirements involve shadowing team members, client communication expectations, and

specific technical skills/knowledge. This will be outlined in your onboarding schedule.

o Technical skills and knowledge involve but are not limited to, active directory, email configuration,

OS and software installation/troubleshooting, and basic networking.

What is in it for you?
We offer a competitive total rewards program that includes:

• Great company atmosphere, office space, and room to grow

• The ability to work autonomously

• A management team that cares about you and your career growth

• Competitive Health Insurance Package

• Retirement plan (401K) with company match

• Dental & Vision insurance

• Competitive PTO and flexible work schedule

• Company paid certification exams, training material, and online training tools

• Above industry average base salary

• Cell phone stipend

We have a drama-free, collaborative work environment with opportunity for personal and professional growth. We are

truly committed to team member’s development and success.

Purpose Statement and Core Values

Purpose Statement - Reshape the experience for clients and team members.

Core Values

Continued Growth: ETS places a strong focus on each team member continually growing both professionally and

personally.

Honest Communication: ETS places a strong focus on consistent and honest communication between all team

members and clients.

Deliver “Wow” through Service: ETS provides “Stress Free IT” managed services which promises an experience that

goes above and beyond our client’s expectation.

Honor your commitments: ETS team members are expected to honor their commitments to our clients and company.

Respect and Serve Others: ETS is founded on biblical based principles and places a strong focus on team members

serving others and giving back to our community.

Balance: ETS recognizes and supports the need for each team member to enjoy a quality life outside of work.