Detective/Investigator, Except Public jobs in Lompoc, CA

Overview

The Public Safety Officer II greets guests, verifies legal age, maintains the safety of guests entering the casino, and provides information to guests regarding the Resort property. The Public Safety Officer II is also responsible for assisting in the enforcement of casino rules and regulations and deterrence of improper activity.

Responsibilities

• Greets all guests entering the casino with a warm and friendly welcome and all departing guests with a warm and friendly goodbye while standing at the front entrance of the Casino.• Provides all guests a positive first impression of the Resort by offering superior, individualized guest service. • Checks I.D.s of all entering guests that appear to be under the age of 30 years old.• Provides information to inquiring guests about the Resort including the hotel, casino, retail, and food & beverage amenities.• Stays well informed of the Player’s Club rewards program, promotions, concerts, and events in order to answer questions from inquiring guests. • Screens guests as they arrive and alerts Security Supervisors of any suspicious activities.• Stays abreast of various types of counterfeit identification and methods of detection.• Informs guests of casino rules and regulations when needed.  • Detects and helps prevent violations of casino rules. • Reports violations and potential violations to management in a timely manner.• Stays abreast of casino rules and regulations.• Enforces specified rules and regulations of the gaming operation in and around the casino premises.• Performs visual checks of any oversize bags, purses, or oversized clothing. • Responds to situations such as disgruntled guests and uses effective communication skills to diffuse possible confrontations. • Requests support from Security management or Investigators for situations that escalate beyond one’s control. • Builds and maintains friendly and warm relationship with regular guests.• Assists in the detection, denial of entry, ejection, and arrest of guests and when directed.• Performs other duties as assigned. 

Qualifications

• High School diploma or GED certificate. • One year of experience in a customer service position preferably in the gaming, hospitality, or service industry.• Experience in a security-related field in the gaming, hospitality, or service industry preferred.• Basic knowledge of casino, slot, and table games preferred.• Knowledge of applicable laws, regulations, rules, policies and procedures.• Excellent verbal and written communication skills (for report writing or incident documentation).• Excellent interpersonal skills with demonstrated patience and tact.• Exceptional detail and follow-up skills.• Multi-task oriented.  • Ability to quickly evaluate alternatives and decide on a plan of action.• Exceptional attention to detail and follow up skills. • Strong conflict resolution skills.• Ability to diffuse high-tension situations comfortably.• Must have or obtain within six months of employment a valid security guard registration on file with the Bureau of Security & Investigative Services and maintain license throughout employment.• Must have or obtain within 90 days of employment CPR certification, and maintain certification throughout employment.• Willingness to work flexible schedules, including nights, weekends and holidays.• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.• Native American hiring preference applies.

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