Auburn Valley Humane Society and Northwest Spay & Neuter Center enrich the lives of companion animals and people through animal sheltering, programs and community engagement. Together, we strive to be a model of excellence in animal welfare.
We recognize our employees are our most important resource and the basis for our success. We respect and seek to empower each individual and support the diverse perspectives, skills, experiences and cultures within our workforce. We work hard, and we have fun. Join us!
We are seeking Public Service Associates for the AVHS Shelter which provides progressive care shelter services to companion animals. The Shelter cares for nearly 3000 animals per year and their care and comfort is our main priority.
Who you are:
- You care about animals AND their human companions.
- You practice “We” thinking and recognize that teamwork is the key to success.
- You bring an incredibly positive attitude and a commitment to doing a task to completion.
- You are committed to a growth mindset and positive, proactive change.
What you’ll be doing (as part of a team with training):
- Welcoming all guests to the shelter (human and animal).
- Provide a high level of customer support to all inquiries (in person, email and phone).
- Track and maintain all animal records.
- Process all payments, including cash handling.
- License all animals in accordance with regulations.
- Facilitate the animal intake / exit process.
- Promoting a positive image of the organization through positive public relations
What you’ll need to be successful (minimum requirements):
- Experience as the front desk / reception service to an organization.
- Cash handling and payment processing experience; including POS systems.
- High proficiency in learning new software systems.
- Ability to engage with animals and humans who may be having a hard day with a commitment to quality care and Fear Free practices.
- Demonstrated ability to follow instructions, verbal or written, in repetitious tasks and one-off situations.
- Strong communication skills to demonstrate professionalism, courtesy, tact, compassion, and sound judgment to your coworkers and community members.
- Ability to stand, walk, reach, bend, and/or stoop for entire shift / extended periods of time; hear sufficiently; regularly lift and carry up to 50 pounds.
- This position works daily in an animal shelter. This position will come in direct contact with animals and will be exposed to animal related waste, smells and sounds.
What we’d love if you had (preferred requirements):
- Work experience in animal care or in an animal environment (shelter experience highly preferred).
- Experience with shelter software (PetPoint).
What you can expect working here:
- A positive team-focused culture of support and belonging.
- Professional growth and development including training, raises, promotions, and paid continuing education.
- A robust benefits plan including:
- Health insurance for you at no cost to you
- Paid Time Off
- 10 paid holidays per year (1 is your birthday!)
- Employer 100% matched 401K contributions up to 4%
- Employee Assistance Program accessible 24/7
- Reduced cost employee pet wellness program
Auburn Valley Humane Society (AVHS) and all parts of its organization, including Northwest Spay & Neuter Center and the Thrift Store, is committed to an inclusive work environment that is full of opportunity for all, with a workforce that reflects the region’s diversity. At the core of it all, our approach is shaped by a strong respect for people. AVHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, status as an individual with a disability, genetics, status as a protected veteran, sexual orientation, gender identity or expression, or for inquiring about, discussing, or disclosing information about compensation or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need. AVHS uses E-Verify to verify the ability of all new employees to legally work in the United States. If you need assistance or an accommodation in the application process, please contact us.