Development Associate - Museum jobs in Buffalo, NY

Ellicott Development is looking for a qualified overnight front desk agent to add to our hospitality team for our Williamsville hotel, The Mosey located on Main St in the heart of Williamsville. The right candidate will enjoy providing superior customer service to all our guests and can communicate professionally both in person and on the phone.

• Welcomes guest and pays particular attention to assigned room type, special requests, rate, all while exhibiting an inviting, friendly, and helpful “Glad You’re here” personality, attitude and sets an example for guest service representatives to uphold.
• Performs any combination of following duties for guests of hotel: Greets, register and assigns rooms to guests.
• Follow check out procedures with all guests including thanking them for their stay.
• Uses suggestive selling techniques to sell rooms, advance reservations, and up selling techniques to maximize revenue.
• Promptly follows up on guest complaints and requests with the appropriate person or department.
• Develops the ability to resolve complaints to the satisfaction of the guests.

We are looking for full time candidates to work full time overnight with weekend shifts mandatory. We offer a generous benefit package including paid days off, health, dental and life insurance benefits to staff working more than 25 hours on average per week.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Work Location: In person