Development Coordinator identifies potential donors and evaluates their interests and capacity to give to the organization. Conducts research and prospecting to locate individuals aligning with the organization's values and mission. Being a Development Coordinator analyzes data for trends and creates donor profiles to assist with donor development, stewardship, and direct communications and fundraising strategy. Uses a database or Customer Relationship Management (CRM) system to maintain research data and donor records, execute mailing or e-mail campaigns, and create reports. Additionally, Development Coordinator maintains confidentiality and complies with data privacy regulations and policies. Requires a bachelor's degree. Typically reports to a manager. The Development Coordinator work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Development Coordinator typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Why you would want to work on our team…
Our benefits package includes:
Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance
FSA (Medical and Dependent Care), HSA
Paid Vacation, Paid Holidays, Floating Holiday, and Paid Absence/Sick Time
401(k) Plan, with 3% annual Company Contribution
Discounts on ASB products
Clean, climate-controlled work environment
Casual dress code…no uniforms!
No experience needed; training provided.
Schedule: Monday-Friday, 8:00AM-5:00PM
*This is a hybrid/remote role, working from home on Monday and Friday and working in our Grovetown, GA office Tuesday-Thursday
Job Purpose: The Account Coordinator is the primary point of contact and plays a pivotal role in ensuring exceptional customer satisfaction for the company's league and key account customers. This role provides direct account support, operational and order file management activities for assigned accounts resolving complex issues and fostering strong customer relationships. The coordinator role will work collaboratively with various departments to ensure seamless communication, problem resolution, and overall customer success.
Duties and Responsibilities:
• Develop and maintain a deep understanding of the needs, goals, and expectations of league accounts.
• Serve as the primary point of contact for league customers, addressing inquiries, concerns, and requests promptly and effectively.
• Build and nurture strong, long-lasting relationships with league customers.
• Develop and execute customer specific service offerings through business systems, business process, and collaboration with other operational areas.
• Maintain service standards and key performance metrics for customer interactions.
• Manage league relationships with external customers and internal operational areas of the business including Sales, Finance, Operations and Product Development.
• Manage the timely resolution of complex customer issues, ensuring a satisfactory resolution for both the customers and the company.
• Collaborate with relevant departments (sales, operations, technical support) to address and resolve customer concerns effectively.
• Maintain league account customer satisfaction levels and gather feedback to identify areas for improvement.
• Proactively take actions to enhance the overall customer experience and ensure long-term loyalty.
Skills/Qualifications/Education/Licenses & Certifications:
• Bachelor's degree in business administration, or a related field
• 2 years related professional experience
• Proven experience in account management, particularly with dedicated account base
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong customer relationships
• Problem-solving and conflict resolution abilities, especially in handling complex customer issues
• Analytical mindset with the ability to use data to drive decisions and improvements
• Proficiency in CRM software and other relevant tools
• Proficiency in Outlook and Excel
• Adaptability and flexibility to work in a dynamic and fast-paced environment
• Attention to detail and a commitment to delivering high-quality customer experiences
• Deep understanding of custom and decoration techniques & internal order flow
• Excellent time management skills to reach specific SLA requirements
• Resolution suggestions to resolve customer issues
• Willing to work outside of regularly scheduled hours during peak season
• Ability to work independently with minimal supervision
• Ability to follow procedures for departmental assistance
• Learn the needs of high priority accounts and maintain documents on those needs
• Willingness to step in in other areas of customer service when asked
• Ability to maintain deadlines and customer expectations
Competencies:
• Email, Phone, Cross Functional Problem Resolution, Order Management, Strategy for CS, Define Problems, Project Work, Customer Visit/Presentation
Teamwork:
• Working together as a productive member of a cohesive group toward our common goal of providing exceptional customer service. Strong teams assure consistency of communication with the customer, deadlines met and everyone taking responsibility for their actions.
Physical Demands:
• No physical exertion required. The person in this position needs to occasionally move about inside the office. Constantly operates a computer.
Work environment:
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers & phones.
Augusta Sportswear provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Augusta Sportswear complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Augusta Sportswear requires all candidates to pass a pre-employment drug screen and background check.
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