Diagnostic Imaging Manager jobs in Cedar Falls, IA

American Color Imaging, a professional photo printing lab, is currently hiring for a full-time Customer Care Representative.

Position Summary: The Customer Care Representative will interact with customers via phone, email, and online chat daily.

Key Responsibilities:

· Provide first-rate customer service by maintaining a high level of product knowledge, and the ability to problem solve customer issues with innovative solutions.

· Serve as a vital link between sales representatives, ACI, and the customer.

· Assist customers in placing orders for photo prints, custom products, and other services offered by the lab.

· Provide basic technical support for customers using the lab’s online ordering system or troubleshooting common photography-related questions.

· Ensure that orders are processed accurately and meet the lab’s quality standards. Address any quality concerns raised by customers.

· Assist in customer prospecting.

· Assist with billing inquiries, process payments, and resolve any discrepancies or issues related to invoices.

Qualifications:

· One year service or sales experience.

· Strong interpersonal and communication skills.

· Adobe Photoshop and Microsoft Office.

· Excellent organizational skills and attention to detail.

· Ability to work under pressure in a fast-paced environment.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person