Diagnostic Imaging Manager jobs in Utica, NY

Our Customer Service Team provides support to our external customers as well as to our Traveling Professionals team. The Client Account Specialist interacts daily with the external customer base of fraternity & sorority members regarding their photography shoot and the production of the group's composite. They also provide daily support to the Photographers & Sales Representatives in the field. This includes:

• Field any and all questions from customers regarding composite production and related activities.
• Work with groups to collect funds due for completed composite.
• Provide quotes for corrections and remakes.
• Interface with New Business Department, Retention and/or Product Sales Rep regarding contract issues.
• Work with other departments, as needed, to ensure quality customer service.
• Respond to customer evaluations.
• Interact daily with Photographers & Sales Representatives regarding the details of their schedule & the photography shoot.
• Provide administrative support to the Traveling Professionals team.

SKILLS AND ABILITLIES REQUIRED:

• Excellent time management and organizational skills.
• Strong interpersonal skills & communication skills - written, verbal, phone & email.
• Must be able to maintain professional interaction with a wide range of customers, internal and external.
• Strong computer skills.
• Proficient at learning new software systems.
• Strong ability to prioritize & multi-task.

EDUCATION & EXPERIENCE REQUIRED:

• High School Diploma or GED required. Associates degree a plus.
• 2-year previous customer service experience preferred.
• Knowledge of basic computer operations in an Apple environment, preferred.

EOE

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Ability to Relocate:

• Hamilton, NY 13346: Relocate before starting work (Required)

Work Location: In person