Digital Marketing Manager jobs in Syracuse, NY

We are seeking an in-house Account Manager to service our client base of HVAC dealers and create long-term, trusting relationships. Your role is to manage the day-to-day activity of each account, develop new business from existing clients and assist with new client acquisition and sales opportunities.

Account management responsibilities include ongoing phone contact with clients, media research, and facilitation of marketing plans. Candidate will work with graphic designers, web programmers and production staff, handling all the logistics required to get the projects completed.

Manage and drive the activity of each campaign. Interact with customers, developing relationships and offering direction and feedback, and providing pricing. Help develop advertising content, social media campaigns, graphics, purchase media and online advertising services. Report on digital progress and assess campaign success or needs for refinement.

Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with internal team members to improve the entire customer experience. This position may require occasional travel.

CHANGE HVAC Marketing is a small but growing, well-established niche marketing firm. We are looking for a genuine "people-person" who is aggressive in drive, but approachable, warm, and accommodating in demeanor. Excellent multi-tasking and organizational skills are an absolute must. Excellent phone personality and communication skills are essential. Sense of humor is highly recommended!

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d love to meet you.

Responsibilities

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Provide accurate pricing to maximize profits
• Develop trusted advisor relationships with clients
• Ensure the timely and successful delivery of projects according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to your accounts
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills

• Proven work experience as an Account Manager or relevant role
• Knowledge of social media monitoring and maintenance
• Proficient with CRM software, PPT, Excel
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Minimum 3 years Account Management experience. BA/BS degree in relevant field. Education is important, but ATTITUDE is everything.
• Knowledge of HVAC industry a big plus!
• Email salary requirements and resume. No phone calls please.

Job Type: Full-time

Pay: $52,000.00 - $55,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Marketing: 3 years (Preferred)

Work Location: In person