Disability Services Manager jobs in Champaign, IL

Office Support Associate Disability Resources and Educational Services Testing Accommodation Center

• Monitor Testing Accommodation Center (TAC) Related Emails (10%)
  Most TAC emails are related to in-office situations when a student is taking a timed exam and include, but are not limited to; confirm exam instructions, respond to instructor questions/concerns, inform customers of TAC policies and procedures, implement corrections on exams, distribute announcements to students/instructors, respond to student questions, and accommodate unique situations following TAC policies and protocol.
  Emails are extremely time sensitive and require a response as soon as possible.

• Exam Preparation and Monitor/Proctor Exams (50%)
  Implement corrections to exams; often received last minute via email. Prepare exams. This includes, but is not limited to, print exams, check physical exam to ensure a match with the TAC database, ensure exams are in the proper accessible format, and convert the exam to an accessible format, if necessary. Package exams to scan in and return to faculty when the testing is complete. Monitor the TAC database to ensure exams are uploaded, student reservations are scheduled properly and booth assignments are appropriate.
  Provide monitoring/proctoring service to exams in real time. This includes, but is not limited to; ensure integrity of exam is upheld, respond to student concerns/issues, ensure student safety, verify students have the correct exams, seat students in appropriate locations based on accommodations, gather completed exams, and ensure exams are returned to instructors according to TAC policy.
  Using established guidelines and TAC protocols, make decisions on student accommodations if assistive technology fails, the accommodation was not implemented appropriately, the student is unable to complete their exam, the student has questions or concerns about the implementation of their exam, or the accommodations are not a common situation. Elevate issues to Academic Accommodations Specialist, when necessary.
  During certain times of the semester (midterms/finals), monitoring/proctoring exams will be 100% of the job. Additional time is needed to prepare extra seating areas, monitor the additional areas, prepare exams, respond to a higher volume of test related emails, and supervise additional student workers.

• Assist with Student Workers (25%)
  Assist with Hiring, training, and scheduling student workers in the TAC. Monitor day-to-day tasks ensuring they are completing assignments and following TAC policies and procedures. Run student worker payroll report and send time to DRES HR.

• General Office Support (5%)
  Provide general, day-to-day office support for the TAC and TAC related projects. This includes, but is not limited to: screening visitors and calls; file upkeep, creation, and retrieval; departmental documentation upkeep; production of correspondence, reports, manuals, etc; record creation and upkeep; participate in testing new systems/applications; serve as a point of contact for the TAC; and other duties as assigned and appropriate for an Office Support Associate. This also includes coordinating with the other full-time employees, so that a full-time staff member is always present in the TAC when exams are occurring.

• Support AMS/Captioning (10%)
  Support Accessible Media Services unit in captioning/text conversion during the summer when the TAC is less busy.

• Other related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Any one or combination totaling eighteen (18) months from the categories below:
  • College coursework in any curriculum as measured by the following conversion table or its proportional equivalent:
    • 30 semester hours equals one (1) year (12 months)
    • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
  • Work experience performing office/clerical activities, including the use of computer systems.

Knowledge, Skills and Abilities

• Working knowledge of Outlook, Microsoft Office Suite, office equipment (fax, printers, laminator), and Zoom. Ability to work independently and exercise judgment. Attention to detail and accuracy. Ability to work effectively with others, understand office/business procedures, and maintain confidentiality. Ability to prioritize job tasks. Ability to switch between tasks quickly. Strong verbal and written communication skills. Understanding of non-standard testing. Ability to work with people with a wide range of disabilities. Ability to sit and listen to videos for 2 hours at a time.

Appointment Information
This is a 100% full-time Civil Service 0846 - Office Support Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after 11/28/2022. Salary is commensurate with experience.

Application Procedures & Deadline Information
Applications must be received by 6:00 pm (CST) on November 18, 2022. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1013291
Job Category: Administrative Support
Apply at: https://jobs.illinois.edu