Disaster Recovery Manager jobs in Oakland, CA

Overview

Reports to: Housing & Financial Services Director

Supervisory Responsibility: N/A

About CCEB:

Catholic Charities East Bay is a nationally accredited non-profit social services agency. Since 1935, we have provided innovative solutions to help people who struggle with poverty and other complex issues. We offer immigration legal services, housing assistance, Mental Health Services, Violence Prevention, and more.

Overview:

The Disaster Case Manager (DCM) provides case management services to clients of Catholic Charities. The DCM is responsible for providing client assessment to clients who were affected by the 2023 Floods; the purpose of this position is to provide long term support to families as they rebuild their homes and their lives.

Case management activities will include determining appropriate financial assistance including but not limited to access rental subsidy assistance to obtain long-term housing; facilitation of credit counseling and financial education, guiding participants with the development, implementation and monitoring of individualized opportunity plans, providing assistance with finding and accessing appropriate related community resources and assisting participants with identifying and overcoming any barriers to access services and achieving goals.

Responsibilities:

All responsibilities will comply with Council on Accreditation (COA) standards including:

Essential Responsibilities

• Work with DCM Team to triage and screen all potential clients needing recovery case management.

• Maintain the highest levels of confidentiality regarding client information, sharing it only as agreed upon by the client and as evidenced by a signed release form.

• Performs outreach to identify persons in need of services and referrals related to disaster recovery.

• Performs interviews via phone or in person to provide prompt and responsive initial assessment of applicant needs; conducts comprehensive, individualized, strengths- based, trauma informed and culturally-responsive review of each client’s disaster recovery needs and related available resources.

• Engages each client to cooperatively participate in the development, implementation, and ongoing review of an individualized disaster recovery plan related to needs surfaced in assessment.

• Provides education and information to assist clients in effectively accessing the resources available in accordance with the sequence of assistance for disaster recovery.

• Organizes and prepares information and reports for meetings, briefings, and conversations with clients, staff and external partners.

• Acts as an advocate for and liaison between clients and other resource providers and organizations; collaborates with services providers, governmental and non- governmental agencies and other organizations and businesses to coordinate services for clients. Travel on a regular basis to provide face to face services to clients.

• Monitors client progress toward recovery goals; records relevant information using standardized forms and entering them into Salesforce and any other client tracking system required in a timely manner.

• Work closely with all internal program staff to provide relevant services, as well as with partner agencies.

• Participates in the Long-Term Recovery Group for their area of service.

• Work with Diocese of Oakland and local parishes as appropriate and requested.

• Other related duties as assigned.

NOTE: Catholic Charities considers this position to be a mandated reporter of elder and child abuse.

Why work @ Catholic Charities of East Bay?

Our Mission is to support children, youth, families, and seniors from crisis to stability to well-being. We were the first to provide hospice care to those with HIV-AIDS in the 90’s and continue to make an impact focusing on social justice and advocacy. We help families avoid homelessness, provide support to those facing trauma, work with youth harmed by violence and help people navigate immigration issues. We are making a real impact (over 22k people received support from Catholic Charities in 2021!) in people’s everyday lives and everyone is welcome here.

Catholic Charities values our employees, and it is important that everyone who joins us is true to our values. We respect each other by showing empathy, we create an environment of support and collaboration leading to trust, we strive for excellence by setting high standards across the company, we hold everyone accountable for set goals and work performed, and most importantly we welcome all and serve everyone as a faith-based agency.

Benefit Status: Eligible

Benefits:

We walk the walk when it comes to work-life balance, including industry beating time off, work flexibility, and other benefits!

• 18 Paid Holidays

• 35 Hour Work Week

• Summer Friday’s (workday ends at 2pm!)

• 15 Days paid vacation for first year of employment (20 days after 2 years)

• Generous leave policy, including paid sick leave, personal leave and FMLA benefits

• Life insurance plans, including Group Life, Short term/long term and AD&D

• Medical (Kaiser or BlueShield), dental (Delta), vision (VSP)

• Flex Spending Account

• Employee Assistance Programs that include Emotional Support, Legal Guidance, Financial Resources, Will Preparations, Parent Guidance and Work Life Solutions

• 403(b) Retirement Plans (Employer Matching available after 1 year of service for full-time employees or 1000 hours of service for part-time employees)

• Legal and ID Theft Protection

• Pre-tax commuter benefits

Qualifications

Qualifications:

Education & Experience:

• 3 years of successful experience in similar position or related field is preferred; enrollment in related classwork or related field such as community health, public health, social services, or psychology preferred.

• Bilingual (English/other) preferred.

• Previous experience working with and providing service to fragile and/or vulnerable clients from a variety of economic, social, and cultural backgrounds in an appropriate, sensitive manner is required.

• Possess valid driver's license; at least state required minimum of auto insurance.

• Must pass background clearance at start of employment.

Knowledge, Skills & Abilities:

• Strong written and verbal communication skills; organizational, conflict resolution and computer literacy.

• Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.

• Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.

• Passion and enthusiasm for the mission of CCEB and its clients.

• Computer literacy required, including experience with Excel, Outlook, Word, etc.

• Exhibit the core competencies, habits, critical thinking, attitudes, behavior, and drive to help make Catholic Charities and its programs a center of excellence and a model program.

Physical Requirements:

• Requires ability to sit up to 3-6 hours per day with intermittent occasional walking, standing, and bending.

• Occasionally may be required to lift items up to 10 pounds to a height up to 3 feet.

• Occasionally may be required to carry items up to 10 pounds for distances up to 500 feet.