Discharge Coordinator jobs in Eugene, OR

We are hiring a Coordinator to provide strong administrative support, empowering IT service delivery and professional service engineers to perform their jobs productively and efficiently. The ideal candidate will possess excellent organizational, communication skills, as well as the ability to monitor and manage Key Performance Indicators (KPI's) effectively. If you are someone who enjoys multitasking across various operational domains within IT managed services and driving team performance through data-driven insights, we would love to meet you.

StepUP IT is a Managed Service Provider based in Eugene, OR. We are passionate about creating an amazing work culture for our employees where they feel valued, inspired, and motivated. Your expertise and creativity are critical to us, and we want you to enjoy every step of the journey with us. We are looking for a dedicated individual who is excited about contributing to our mutual success. We are committed to supporting you and your job satisfaction.

OUR PURPOSE:

Happy Employees. Happy Clients.

OUR CORE VALUES (ITDIF)

• Integrity: We do what is right.

• Teamwork: Succeed by working together.

• Dedication: Stick with it because we care.

• Innovation: Continuously striving to improve.

• Fun: Enjoy what we do and have fun doing it.

Learn more about us at www.stepupitservices.com

Come be a part of our vibrant team!

ROLE RESPONSIBILITIES

• Act as the team lead for client engagements and technical issue resolution.

• Efficiently allocate technical resources across IT support, project delivery , and workstation deployment.

• Schedule service calls, project tasks, and workstation deployment to ensure high resource utilization and adherence to client timelines.

• Schedule and dispatch service tickets and project tasks, ensuring balanced workloads.

• Proactively manage Service Level Agreement (SLA) compliance to maintain client satisfaction.

• Continuously refine Service Delivery processes for increased efficiency.

• Master our Customer Relationship Management (CRM) database, managing and documenting, detailed aspects of client interactions and workflows.

• Evaluate operational performance using a detailed set of metrics for quality assurance.

SKILLS & EXPERIENCE

• Exceptional customer service and communication skills, both written and verbal.

• Proven ability to perform as an influential team player.

• Commitment to meeting company goals and personal professional development.

• Valid driver’s license and dependable vehicle for necessary local travel.

• Strong capability in monitoring, tracking, and managing KPIs to drive team performance and meet organizational objectives.

BENEFITS

• 401(k) with company match

• Medical, Dental, Vision & Life

• Wide selection of Voluntary & Supplemental benefit options

• Telemedicine Plan at no cost to employee

• Paid Time Off minimum 2 weeks first year plus paid holidays

• Internet Reimbursement up to $50/month

• Cell Phone Reimbursement up to $50/month

• Mileage Reimbursement at federal rate

• Employer provided equipment: computer, monitors, phone.

• Professional Development & Training Allowance