Discount Brokerage Department Manager manages and leads a group of discount brokers responsible for the purchase and sale of securities for clients at discounted commissions. Develops marketing programs and strategies to increase profitability and enter new markets. Being a Discount Brokerage Department Manager monitors transactions for accuracy and ensures satisfactory customer service. May interact with the organization's full-service brokers as needed. Additionally, Discount Brokerage Department Manager ensures compliance with any applicable regulations. Requires a bachelor's degree in a related area. Requires NASD Series 7 license. Typically reports to a director. The Discount Brokerage Department Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Discount Brokerage Department Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Responsibilities:
- Our store and it's processes are unique. We're looking for someone to learn it and help guide our new customers through the process and provide some helpful tips and tricks.
- Greet incoming customers.
-Provide excellent customer service by assisting customers with their inquiries, concerns, and requests
- Handle customer complaints and resolve issues in a professional and timely manner
Requirements:
- Previous customer service experience is preferred
- Bilingual proficiency, particularly in Spanish, is a plus
- Strong communication skills
- Must be detail-oriented and have excellent problem-solving skills
We offer competitive pay and opportunities for career growth within our company. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
Shift:
Weekly day range:
Application Question(s):
Work Location: In person
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