Discount Brokerage Operations Manager jobs in Baltimore, MD

SUMMARY

The Domestic Brokerage Manager is responsible for the oversight of truck brokerage on a daily  basis as well as domestic freight forwarding to ensure that freight is transported in the safest, most efficient and cost effective way. This role focuses on reporting, monitoring and improving the facilitation of the shipment of goods with carriers to provide cost effective and timely solutions for our customers. 

ESSENTIAL JOB FUNCTIONS

• Manage the full cycle of freight brokerage operations, including negotiating rates with carriers and coordinating shipments with customers.
• Develop and maintain relationships with carriers and customers to ensure high levels of service and customer satisfaction.
• Support air freight and LTL products
• Provide timely and accurate communication to customers and carriers regarding shipment status, delays, and issues.
• Maintain accurate and up-to-date records of all transactions and activities.
• Stay up to date with industry trends, regulations, and best practices.
• Completes other tasks and duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• 3  years’ experience specifically with domestic truck brokerage.
• 2 years’ experience specifically with LTL and air freight forwarding experience.
• Demonstrated excellent leadership skills to encourage and guide co-workers relative to brokerage work.
• Strong negotiation and communication skills.
• Excellent skills for communicating and relating with both team members and customers.
• Proficient in Microsoft Office and transportation management software.
• Ability to multitask in an interrupt-driven environment.

PHYSICAL REQUIREMENTS

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.