Discount Brokerage Operations Manager jobs in Battle Creek, MI

Responsible for managing department operations, setting, and achieving department goals, and coaching a strong underwriting team through strong leadership skills, impeccable relationship -building abilities, and a passion to deliver the best customer service.

Supervisory Responsibilities:

• Manage/Administer team operations; participate in strategic planning and implementation of strategic plans as they relate to the Brokerage team.
• Manage team workflows, ensuring the team is following SOP’s (Standard Operation Procedures) and company guidelines, while meeting benchmarks set for the team.
• Prepare and execute semi-annual performance job reviews for each team member. • Monitor and encourage the team to contribute ideas to the ideas/suggestions database as well as implement the suggestions.
• Support weekly training sessions of the team to educate associates online of business issues and company underwriting guidelines and forms/endorsements; help maintain staff’s knowledge of any changes by the companies and industry.
• Work with Human Resources for hiring new associates and personnel issues.

Duties/ Responsibilities:

• Create new procedures and update SOP’s, as needed, to ensure consistent, high-quality work by each team member.
• Become knowledgeable of all carriers that are represented and product lines and policy and binder set-ups.
• Evaluate submissions for acceptability to company underwriting guidelines and distribution to underwriting staff for quotation.
• Perform agency visits and build JM Wilson presence in the marketplace for the state. • Travel to home office, insurance companies, and state conventions as well as customer offices. • Attend semi-annual strategic planning meetings, including those for planning annual budgets with benchmarks.
• Conduct underwriting audits.
• Ensure that the office has the correct computer hardware and software.
• Performs other duties as requested.

Knowledge, Skills & Abilities:

• Excellent written and verbal communication skills.
• Detail oriented with creative, customer-centric problem-solving skills, decision making and negotiation skills.
• Strong time management and prioritization skills with ability to handle requests within company guidelines with frequent interruptions.
• Excellent leadership qualities in conflict resolution, people management and coaching skills with proven ability to navigate stressful situations with a calm, positive leadership style. • Skilled at adapting to and managing changes and corporate goals, vision, and growth.

Education and Experience:

• Bachelor's degree required, plus at least two years of experience managing people. • Experience with company rating programs.
• Experience in leading hybrid or remote employees is a plus.
• Computer knowledge of AS400 and Salesforce a plus.
• Ability to travel as needed.
• Pay will be commensurate with experience level.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Portage, MI 49024: Relocate before starting work (Required)

Work Location: Hybrid remote in Portage, MI 49024