Discount Brokerage Operations Manager jobs in Lawrence, MA

Retail Assistant Manager

Retail Assistant Managers are professionals within the Bob’s Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company’s core values and vision.

Retail Assistant Managers promote Company policy and procedures by leading by example and exhibit a professional appearance and demeanor at all times.

The primary function of a Retail Assistant Manager is to oversee the store location backend operations and to directly manage and motivate a team, to plan, direct and coordinate back end operations and logistics to meet or exceed operational goals in accordance with established Company guidelines.

The Retail Assistant Manager works as a liaison for Store Operations and regularly communicates with various corporate departments.

The Retail Assistant Manager maintains a significant visible presence on the Sales Floor to drive engagement and sales; to assist with customer experience opportunities timely and effectively while promoting and exhibiting The Bob’s Way.

The Retail Assistant Manager is a vital member to the location Team and serves in the role of the Manager on Duty (MOD), and as a result, at times;

is responsible for overall management of location.

The Retail Assistant Manager is responsible for confirming the integrity of location inventory, including appropriate tracking, take with’s and inventory accounting processes’ and validates merchandise is tagged and staged to achieve optimum sales levels at all times.

The Retail Assistant Manager enforces safety, and all other policies and procedures and takes immediate action to report and correct violations.

The Retail Assistant Manager is responsible for the continuous maintenance of the facility, as well as, validates the Showroom is customer ready at all times.

The Retail Assistant Manager will recruit, hire and train direct report associates, developing and maintaining a TEAM focused on delivering The Bob’s Way to customers;

while ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives. The Retail Assistant Manager conducts regular department meetings to review progress and keep associates abreast of Company initiatives.

The Retail Assistant Manager will complete annual reviews in a timely manner and continually assesses the performance of associates and support staff working to promote productivity and efficiency.

The Retail Assistant Manager will partner with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline and is responsible for all new associate orientations in accordance with established Company guidelines.

No phony sales, no phony gimmicks, just everyday low prices and value!

We call it the Bob’s Way because no one does it better!" - Bob Kaufman Founder and President Emeritus

At Bob’s we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun and team oriented work environment and great benefits!

The Benefits and Perks

Feeling under the weather, we’ve got you covered! We offer National Health, Dental and Vision coverage

Life insurance Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!

401(k) Profit Sharing Plan Generous Company match!

Paid Personal / Sick Days

Paid Vacation, Sick Days, Holidays and your Birthday! After all, your birthday should be a holiday

Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

The flexibility of working a Retail Schedule (weekends, evenings & holidays)

Need a pay advance? Take advantage of Bob’s Bail Out Program

Have an unexpected extraordinary expense? Take advantage of Bob’s Helping Hand Program. Bob’s cares and is here to help.

And much more!

Many of our benefits are paid wholly or in part by Bob’s Discount Furniture and are available to eligible employees.

Job Responsibilities

Develop and Manage a TEAM that is aligned with the Company’s values and vision

Drive Sales and Engagement according to the Bob’s Way

Analyze reports to maximize back end operations and location logistics efficiency and productivity

Maintain Showroom Readiness

Responsible for inventory cycle counts, insures that they are executed in a timely and accurate manor throughout the year

Other duties as assigned

Required Qualifications

Proven ability to use sound judgment and decision making

Proven ability to analyze complex problems and recognize root cause

Proven ability to set clear goals and expectations

Proven ability to communicate effectively and utilize communication tools appropriately

Proven ability to exceed customer satisfaction

Proven ability to manage and improve process

Proven ability to manage and to develop talent

Proven ability to motivate self and others

Excellent time management skills

Ability to use critical thinking

Excellent identification of key causes

Preferred Qualifications

Bachelor’s degree or equivalent

Sales experience

Proven successful back end or logistics experience

2-5 years Managerial experience preferable in a retail and / or warehouse environment to perform day to day back-end operations according to established Company guidelines

Last updated : 2024-04-07