Discount Brokerage Operations Manager jobs in San Francisco, CA

The Account Manager, Freight Brokerage is a key operational role for the DSV Road Inc. freight brokerage branches. They are responsible for ensuring and providing timely workflow tools and information including pricing approvals, negotiating with transportation providers to obtain the best rates and services, and troubleshooting any issues that may be escalated to them by the Carrier Sales team members. They are responsible for managing the branch’s house accounts, while continuously seeking out additional growth opportunities with clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Measures and monitors carrier’s service levels to ensure benchmarking is tracked within the VFT (Visual Freight Tracking) system.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Researches and determines growth opportunities within the branch’s house accounts.
• Prepares and distributes “load-build” reports for customers and carriers.
• Works directly with customers on the receipt and processing of transportation requirement requests.
• Assists in the training of Carrier Sales team members.
• Acts as a next level reviewer for troubleshooting errors and/or issues.
• Proactively handles customer shipment routing requests.
• Utilizes various transportation software systems to facilitate material movement, planning, and scheduling.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Ensures customer expectations are met or exceeded by completing accurate and timely scheduling/dispatching of trucks and rail cars.

OTHER DUTIES

• Other duties and project work as assigned by manager

SUPERVISORY RESPONSIBILITIES (IF ANY)

• None

MINIMUM REQUIRED QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

Education and/or Experience

• High School diploma.
• 2 years’ experience in logistics, transportation brokerage, or related field.

SKILLS, KNOWLEDGE, AND ABILITIES

Computer Skills

• Proficient with all Microsoft Office applications.
• Experience with transportation management systems.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing and negotiating.

Other Skills

• Superior leadership, planning and organizing skills.
• Ability to work in a multi-tasked, fast-paced environment.
• Excellent interpersonal communication and problem-solving skills.
• Ability to work flexible hours.

PREFERRED SKILLS/QUALIFICATIONS

• College degree in Logistics or Supply Chain.
• Previous management experience.
• 5 years’ industry experience.

Certificates, Licenses, Registrations or Professional Designations

• N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

OTHER INFORMATION

Able to travel as needed up to 5%

For this position, the expected base pay is: $50,000- $75,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.