Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Our large towing and transport business is looking for a night dispatcher to add to the team at our Dubuque IA location. This office is the main dispatch area for multiple Iowa locations that cover Eastern Iowa. This is a fast-paced, high-energy position and an essential role within our company. We are looking for a self-motivated, detail-oriented, outgoing, confident individual to fill this position.
Duties will include:
· Dispatching calls to team of drivers
· Handling customer and driver requests or issues
· Communicating and working well with the team
· Adjusting confidently as needed
· Answering phones and helping customers
· Inputting data for calls
Benefits:
· 401(k)
· 401(k) matching
· Dental insurance
· Vision insurance
· Health insurance
· PTO
· Paid Holidays
Schedule:
· Monday to Thursday – 6:30pm - 6:30am
Pay:
Pay will be based on experience
Requirements
Qualifications and Skills:
· Experience in similar position/job duties
· Self-Motivated
· Strong communication skills
· Must be detail oriented
· Customer service skills
· Ability to multi-task
· Ability to work in a fast-paced environment
· Work well under pressure
Education:
· High school or equivalent (Preferred)
Experience with:
· Microsoft Suite (Word, Excel, Outlook, etc.) – Preferred
· Transportation/Dispatching – Preferred
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