Dispatcher jobs in High Point, NC
Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Dispatcher jobs
Utilities Service Dispatcher
- City of High Point
-
High Point, NC
FULL_TIME
-
Performs difficult clerical work involving customer service requests, trouble calls and complaints, critical equipment monitoring, dispatching service crews and the maintenance of related information; does related work as required. Work is performed under minimal supervision.
- Receives customer inquiries, service requests for all city services, trouble calls and complaints concerning electric services, water and sewer services, and street maintenance services and other related services.
- Dispatches service personnel in response to trouble calls for services mentioned above.
- Completes after hour service orders for operating departments and connects and disconnections for water, sewer, and electric services.
- Works closely with Inspection Services to coordinate the connection and disconnection of utility services.
- Monitors Environmental Services radio to update customer accounts regarding Environmental Services daily activities.
- Sets up location in the billing software for new meter sets.
- Handles calls from contractors regarding electric service requests.
- Prepares water and sewer crew log sheets, sewer spills and outage report as required.
- Calls for additional service personnel to assist assigned service crews when requested.
- Schedules after hour cut-ons and completes customer reports.
- Receives and relays information on multiple radio channels.
- Accesses computer terminal to secure customer, electric system, and outage information (Outage Management Software).
- Monitors and controls the computer systems for switching of electric substation loads and operation, and system circuits and loads (SCADA system).
- Prepares and prints bills and late notices for utility billing.
- Process utility payments.
- Notifies upper management when system emergencies occur.
- Ensures that all work is performed in accordance with OSHA and City Safety Standards and Policies.
- Formal Education
- Amount of Training, either on-the-job or formal education, usually associated with this occupation in addition to the Reasoning, Math, and Language.
- Position requires High School Diploma or GED; at least 2 years of excellent customer service experience; be computer literate with skills in Microsoft Word and Excel applications to produce reports and willing to learn new software applications.
- Previous utility dispatching experience preferred.
- Special Requirements
- Must have a valid appropriate driver's license issued by the State of North Carolina.
- Must have a clear voice and diction when using telephone and radio.
- Must be able to work steady or rotating shift schedules including weekends and holidays.
- Must be able to fill in for other dispatchers as the need arises and work longer shifts to handle system emergencies. Shifts subject to change as necessary to provide service. Mandatory call-in when needed. Vacation and holiday leave always subject to having adequate coverage on all shifts.
- Must be able to work with all types of people and have a friendly telephone personality. Good communication and customer relations skills are mandatory.
- Must be computer literate with skills in Microsoft Word and Excel applications to produce reports.
- Reaching, Handling, and Fingering: (Reaching - Extending the hand(s) and arm(s) in any direction, but normally to the front or side). (Handling - Seizing, holding, grasping, turning, or otherwise working with hand or hands (fingering not involved). (Fingering - Picking, pinching, or otherwise working with fingers primarily (rather than the whole hand or arm as in handling).
- All are important in this job. Workers use fingers and hands to pick up and hold forms, note pads, manuals, two-way radio, telephone, etc.
- Must be able to extend arms to reach various articles and equipment located in surrounding area while talking on radio or telephone.
- Talking and/or Hearing: (Talking - Expressing or exchanging ideas by means of spoken word). (Hearing - Perceiving nature of sounds by ear).
- Seeing: The ability to perceive the nature of objects by the eye. Recommended guidelines for vision are:
- Acuity, far – Clarity of vision at 20 feet or more. Not a requirement. Both eyes
- 20/25 - R 20/30 - L 20/30 corrected at near-point.
- Both eyes 20/25 corrected.
- Depth Perception - Three-dimensional vision. Ability to judge distance and space relationships to see objects where and as they actually are. Important but not critical. Depth Perception – 4
- Field of Vision - Area that can be seen up and down or to right or left while eyes are fixed on a given point. Important as worker may often be looking at the computer while writing or reaching for another work aid, i.e., telephone, radio, pencil, etc.
- Accommodation - Adjustment of lens of eye to bring an object into sharp focus. This item is especially important when doing near-point work at varying distances from the eye. Must be able to look from one work aid to another one and adjust eye lens readily.
- Color Vision - Ability to identify and distinguish colors required.
- Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to pick up or move objects.
- Light Work usually requires walking or standing to a significant degree; however, the worker can sit most of the time. There is significant use of hands and arms.
- Reasoning - Ability to apply principles of logical thinking to work tasks and practical situations and requests made by supervisor or members of the general public; to comprehend and respond to a variety of situations in an expedient manner, possibly under emergency conditions. Quick thinking and good judgment are essential.
- Minimum Math ability usually associated with this classification: Using Arithmetic: Ability to use arithmetic to the extent required to write numbers of street locations, telephone numbers, etc.
- Minimum Language ability usually associated with this classification:
- Read: Ability to read manuals, instructions, directions, report information, telephone messages, ordinances, policies, and other documents relating to the job.
- Write: Ability to write figures, take messages and make various reports.
- Speak: Ability to be conversant in voice and diction so as to participate in discussions with other employees and the general public using both the two-way radio and telephone. Must be able to speak in a calm manner during emergencies and remain polite and courteous when caller is frustrated or irate.
- Physical Surroundings
- The worker is subject to Inside Environmental Conditions: Protection from weather conditions but not necessarily from temperature changes.
- Environmental Conditions (Hazards) usually associated with this classification:
- Computer keyboard and PC, SCADA system computers, base and portable radio equipment, telephone, telephone directory, calculator, pens, pencils, stapler, schedules, scissors, Personnel Resolution, report information, order forms, files, and various other forms related to the job.
Disclaimer
This job description may not be all-inclusive, as jobs evolve over time to meet the ever-changing needs of the City of High Point’s workforce. This job description is not intended to and does not create a contract or offer of employment to any individual. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the City of High Point. Candidates selected for employment must pass a background screening as well as a pre-employment physical to ensure medical clearance to perform the essential functions of the job prior to receiving a full offer of employment.
The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law.
- 10 Days Ago
FREIGHT DISPATCHER SEEKING DRYVANS/FLATBEDS/REEFERS/BOXTRUCKS/HOTSHOTS
- SSS LOGISTICS
-
High Point, NC
CONTRACTOR,PART_TIME,FULL_TIME
- OWNER OPERATORS WANTED!!!!!!! DRY VAN (LOCAL-REGIONAL- OTR) FLATBED (LOCAL-REGIONAL-OTR) REEFER (LOCAL-REGIONAL-OTR) HOTSHOTS 35-40FT TRAILER (OTR 2-6 WEEKS OUT) BOX TRUCKS 24-26FT (OTR 2-6 WEEKS OUT)...
- 1 Month Ago
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0 Dispatcher jobs found in High Point, NC area
Transportation Coordinator
- Environmental Air Systems, LLC
-
High Point, NC
- Job Description Job Description Environmental Air Systems, a full-service mechanical contractor, is seeking a Transporta...
- 4/24/2024 12:00:00 AM
Driver Manager/Dispatcher
- Brown Trucking Company
-
Asheboro, NC
- Job Description Job Description Do you thrive in a fast-paced environment and enjoy keeping things running smoothly? Are...
- 4/23/2024 12:00:00 AM
Driver Manager/Dispatcher
- Brown Trucking Company
-
Winston-Salem, NC
- Job Description Job Description Do you thrive in a fast-paced environment and enjoy keeping things running smoothly? Are...
- 4/23/2024 12:00:00 AM
Driver Manager/Dispatcher
- Brown Trucking Company
-
Winston-Salem, NC
- Job Description Job Description Do you thrive in a fast-paced environment and enjoy keeping things running smoothly? Are...
- 4/23/2024 12:00:00 AM
Temporary Dispatcher
- LaSalle Network
-
Salisbury, NC
- LaSalle Network is currently working with a client who is hiring for both a 2nd shift and part time Dispatcher. This pos...
- 4/22/2024 12:00:00 AM
Bulk Transportation Scheduler
- Syngenta India Ltd.
-
Greensboro, NC
- Job Description Bulk Transportation Scheduler - ( 18039402 ) **Passion for customers** Deliver a positive experience for...
- 4/22/2024 12:00:00 AM
Temporary Dispatcher
- Lasalle Network
-
Salisbury, NC
- LaSalle Network is currently working with a client who is hiring for both a 2nd shift and part time Dispatcher. This pos...
- 4/21/2024 12:00:00 AM
Truck Driver Class A Home Daily
- Ryder System
-
Mocksville, NC
- Position Description Immediately Hiring a Dedicated SOLO Class A CDL Driver in Mocksville, NC.We want the right Employee...
- 4/21/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher jobs
$39,742 to $54,099
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Dispatcher do?
Dispatcher in Huntsville, AL
Drivers and dispatchers will continue to be needed to meet the growing need.
December 16, 2019
Dispatcher in Long Beach, CA
Dispatchers usually share responsibility for the exercise of operational control, which gives them authority to divert, delay or cancel a flight.
December 09, 2019
Dispatcher in South Bend, IN
Many times, potential applicants for emergency dispatcher positions have to undergo background checks and psychological analysis to ensure that they can handle the stress that comes with the job.
November 21, 2019