Dispatcher jobs in Honolulu, HI

Performs a variety of functions to ensure that quality transportation service is efficiently delivered to customers. 

The Dispatcher is responsible for ensuring safe and effective and on-time delivery of transit services provided by our subcontracted transportation provider(s) through supervision and dispatching of Operators

Starting wage is $14.50. Bilingual (English/Spanish) reps would start at $15.50 per hour.

Responsibilities:

• Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev Transportation that utilize company services.
• Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day
• Monitoring and address dispatch alerts
• Calling clients to verify trip information related to reported member no shows
• Answering phone calls from providers to assist with address issues
• Record and report all incidents and accidents to the applicable manager
• Document and report provider no-shows or on-time-performance issues
• Ensure schedule compliance
• Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
• Monitor and enforce system for compliance with State and Federal regulations, Company policy.
• Ensure a safe environment for the operation of service.
• Generate accurate operational records for the purpose of reporting and analysis.
• Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
• Perform day-to-day dispatch services from the Control Center and various field locations
• Provide feedback on drivers’ performance
• Perform additional duties and responsibilities as needed and/or assigned

Qualifications:

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.