Dispatcher jobs in Lexington, KY

Why work for us? Apex Plumbing Solutions has been servicing our clients since 2008, providing superior plumbing services to our residential and commercial clients. As experts in our field, we are heavily invested in training our team. We have found that the best way to provide great customer service is to have a team that is satisfied with the work they do! If you're ready to settle into a solid, long-term position where what you do matters and your contributions are acknowledged, then we'd like to hear from you! To learn more, please visit our website at: https://www.apexplumbingky.com/

What we offer:

• Medical
• Dental
• Vision
• Long-term and short-term disability insurance
• Life Insurance
• Paid Vacation
• Paid Holidays
• 401k with 3% company match with the option for partial match up to 5%
• Career Advancement Opportunities
• Referral program
• Competitive commission pay and bonuses based on performance

Pay Range: $18.00/hr to $24.00/hr depending on experience

Job Duties:

• Take incoming customer calls
• Dispatch service technicians to job sites
• Debrief service technicians after completion of each call
• Forecast workload for technicians
• Update customer files
• Create service contract proposals for new customers
• Maintain maintenance agreements
• Make customer survey calls

Requirements:

• High school diploma or equivalent
• 5 years of experience in dispatching or customer service
• Excellent written and verbal communication skills
• Strong computer skills, including working in MS Office
• Highly organized with great attention to detail
• Geographical knowledge of service area or map reading skills
• Ability to multi-task