Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Responsibilities:
- Coordinate and dispatch service technicians and vehicles for efficient and timely delivery of goods and services
- Monitor and track fleet movements using GPS and fleet management systems
- Analyze data to optimize routes, minimize fuel consumption, and reduce delivery times
- Communicate with service technicians, customers, and other stakeholders to provide updates on service calls and jobs
- Handle incoming calls and inquiries from service technicians, customers, and vendors
- Enter data accurately into computer systems for record-keeping purposes
- Collaborate with other departments such as supply chain and freight to ensure smooth operations
- Utilize phone systems and other communication tools to relay information effectively
Qualifications:
- Previous experience as a dispatcher or in a similar role preferred
- Proficiency in using fleet management systems, SyteLine, GIS, AS400, and other relevant software
- Strong analytical skills to interpret data and make informed decisions
- Excellent communication skills to interact with service technicians, customers, and colleagues
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Attention to detail for accurate data entry and tracking of shipments
- Knowledge of supply chain processes and logistics operations is a plus
This is an exciting opportunity for individuals who thrive in a dynamic environment. Join our team as a Dispatcher and contribute to the efficient operation of our logistics department.
Note: Please include any relevant certifications or licenses in your application.
We offer competitive pay rates and benefits packages. Apply now to be considered for this position.
Job Type: Full-time
Pay: $18.00 - $19.00 per hour
Benefits:
Schedule:
Work Location: In person
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