Dispatcher jobs in Norwich, CT

Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Recently Added Dispatcher jobs

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Dispatcher
  • American Ambulance Service, Inc.
  • Norwich, CT FULL_TIME
  • Position Summary Dispatchers are essential and critical members of American Ambulance. Dispatchers are responsible for monitoring the location of emergency services personnel as well as non-emergency ambulance personnel throughout their shift. They dispatch the appropriate type and number of units in response to calls for assistance as well as dispatching non-emergency, pre-scheduled transports.  Dispatchers often are the first contact the public has when they call for emergency assistance. Emergency Medical Dispatchers also may have to give pre-arrival instructions and dispatch life support instructions to callers over the phone before the arrival of emergency services.  Dispatchers may also be required to take non-emergency or routine phone calls which may include scheduling inter-facility transports, working with insurance companies, forwarding calls to various voicemails, interfacing with outside agencies, and working with various levels of management.  Resource management is a large aspect of the dispatcher’s daily duties. Multiple resources have to be managed simultaneously which includes ensuring calls are handled timely and efficiently and dealing with a rapidly changing pool of resources.  Due to the critical nature of the position, impeccable attendance and punctuality is a must.  Work Functions & Responsibilities Keeps records, logs, and schedules of the calls received, the resources monitored and controlled, and the actions taken. Posts details of each call electronically by computer. Receives all emergency medical calls from all areas within the City of Norwich.  Elicits the appropriate information from persons who are in a highly stressful and emotional state of mind.  Calms and reassures adults and children to effectively determine the nature of the situation and bring it to a resolution utilizing the Emergency Medical Dispatch protocols, which may include giving callers potentially life-saving instructions prior to the arrival of the emergency responders. Monitors several complex radio frequencies and operates a variety of communications equipment including radio consoles, telephones, and computer systems. Distinguishes and comprehends simultaneous communications from several sources and makes quick decisions within the parameters of the dispatch policies and procedures. Gives continuous updates on the patient’s condition to the ambulance personnel and often serves as a link between the medical staff in a hospital and the emergency medical technicians in the ambulance. The Dispatcher checks all of the paperwork to verify that there are no missing forms prior to the Supervisor taking it over. Additionally, the Dispatcher position fills in for the Scheduler position when needed including: Accepting, assessing, and directing non-emergency requests for service call. Deploying appropriate resources in a timely and efficient manner.  A variety of communications, record keeping, preparation and arrangement of vehicle dispatching.  Minimum Qualifications State of Connecticut Telecommunications Training, CPR Certification and EMD Certification required, and certifications/licenses must be maintained. (Can be obtained upon hire) Must have basic computer knowledge and skills.  Preferred Qualifications Prior dispatching, EMT or medical experience a plus. Flexible availability, as schedule includes first, second, and third shifts, as well as weekends and holidays.  Special Requirements Apart from the necessary classes and certifications, extensive on-the-job training is required in order to perform the job responsibilities correctly and efficiently. Excellent phone etiquette and customer service skills. Knowledge of medical terminology. Able to work in fast-paced environment and in close working conditions with periodic high noise and stress levels.  Must have excellent organizational skills, strong multi-tasking skills. Able to write and communicate in a clear, accurate and complete manner with proper grammar and spelling. Must pass the pre-employment screening process including drug screen. Must provide appropriate documentation from a certified medical provider that demonstrates the ability to fulfill the duties of the job description.  Must provide appropriate, legal documentation that authorizes the ability to work in the United States.  Knowledge-Skill-Abilities Required to Perform Satisfactorily A. Knowledge Knowledge of the geography of the City and surrounding area. Knowledge of department and division rules, regulations, policies and procedures. Knowledge of public safety, police, fire, EMS, and local government resource agencies policies and procedures and emergency operations plans. Knowledge of the operation of city and state agencies and the services they provide to the community. Knowledge of federal and state laws governing radio operations. Knowledge and understanding of human behavior. Knowledge of the operation and maintenance of communications equipment and computer equipment including a dispatch system. Knowledge of state and city codes. Knowledge of operational procedures and offense classifications. Knowledge of public safety communications instructions. Knowledge of NIMS and Emergency Management operating practices. B. Skills Skill in operating communications equipment including a Computer-Aided Dispatch (CAD) System. Skill in working with stressful and/or emergency situations. Skill in effective communications, both oral and written. Skill in reading maps and giving directions. Skill in active listening and asking appropriate questions. Skill in keyboarding to operate computer-based equipment.  C. Abilities Ability to plan, organize and supervise the work of others. Ability to speak clearly and distinctly. Ability to communicate effectively, both orally and in writing. Ability to adjust procedures to accommodate challenges or improve processes. Ability to make sound decisions, even under adverse conditions. Ability to interact with the public under adverse conditions. Ability to interpret and disseminate emergency directives and orders. Ability to function effectively under adverse working conditions. Ability to work rotating shifts and hours. Ability to manage conflict and develop solutions. Ability to perform tasks requiring incumbent to sit for extended periods throughout the workday. Ability to perform data entry or maintain handwritten records throughout the workday. Ability to hear at a conversational level. Ability to operate a computer and use city standard software applications. Ability to comprehend and follow oral and written instructions with minimal guidance from others. Ability to maintain an appropriate work pace, focus on routine tasks without distraction or compromising accuracy, and complete tasks within expected time frame. Ability to perform a variety of assigned tasks that may vary from day to day. Ability to perform tasks that require obtaining cooperation from co-workers or citizens to accomplish assigned tasks.  Physical Requirements:  Requires sedentary work that involves sitting for long periods of time, but may involve walking or standing for brief periods of time. Exerting up to 10 pounds of force on a regular and recurring basis. Continual use of a computer keyboard and other peripheral devices.  NOTE: The American Group businesses follow the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. We shall not discriminate on the basis of disability in its hiring and employment practices. We shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the business.
  • 17 Days Ago
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C
911 EMERGENCY DISPATCHER
  • City of Norwich
  • Norwich, CT FULL_TIME
  • This is responsible emergency and non-emergency public communications work involving the accurate receipt of information from the public in person or by calls made to the Norwich Police Department via...
  • 14 Days Ago
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B
Public Safety Dispatcher
  • Backus Hospital
  • Norwich, CT FULL_TIME
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 3 Shift Details: Third Shift position. 11pm to 7:00am Work where every moment matters. Every day, over 30,000 Hartford HealthCar...
  • 1 Month Ago
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0 Dispatcher jobs found in Norwich, CT area

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Driver Manager - Road Board Region
  • Virginia Transportation Corp
  • West Warwick, RI
  • Job Description Job Description JOB TITLE: Driver Manager FLSA: Exempt REPORTS TO: Operations Manager SUMMARY: The drive...
  • 4/26/2024 12:00:00 AM
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Security Command Console Operator
  • Foxwoods Resort Casino
  • Mashantucket, CT
  • Under the direction of the Security Supervisor, the incumbent mans command center or podium as assigned to dispatch secu...
  • 4/26/2024 12:00:00 AM
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Class - B Truck Driver Residential - Up $7,500 Bonus!
  • Waste Management, Inc.
  • Newport, RI
  • ** Class - B Truck Driver Residential - Up $7,500 Bonus!** **** New **We are Investing in You:** Amazing Medical, Dental...
  • 4/26/2024 12:00:00 AM
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Laborer Dispatcher
  • Providence Housing Authority
  • Providence, RI
  • Job Description Job Description PHA is seeking for a Laborer Dispatcher to provide unskilled and diversified duties in c...
  • 4/25/2024 12:00:00 AM
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Dispatch Clerk
  • Providence Housing Authority
  • Providence, RI
  • Job Description Job Description Schedule: Wednesday and Thursdays: 12:00 am-8:00 am. Friday through Sunday: 4:00 pm - 12...
  • 4/24/2024 12:00:00 AM
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C
Warehouse Operator (Part-time or Full-time)
  • Coca Cola
  • New London, CT
  • Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future As a Warehouse...
  • 4/24/2024 12:00:00 AM
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Warehouse Operator (Part-time or Full-time)
  • Coca Cola
  • East Hartford, CT
  • Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future As a Warehouse...
  • 4/24/2024 12:00:00 AM
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C
Warehouse Operator (Part-time or Full-time)
  • Coca Cola
  • Wethersfield, CT
  • Do you thirst for more? Join Coca Cola to grow, learn and build on their iconic past and impactful future As a Warehouse...
  • 4/23/2024 12:00:00 AM
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About Norwich, Connecticut

Norwich, known as 'The Rose of New England,' is a city in New London County, Connecticut, United States. The population was 40,493 at the 2010 United States Census. Three rivers, the Yantic, the Shetucket, and the Quinebaug, flow into the city and form its harbor, from which the Thames River flows south to Long Island Sound. According to the United States Census Bureau, the city has a total area of 29.5 square miles (76.4 km2), of which 28.3 sq mi (73.4 km2) is land and 1.2 sq mi (3.0 km2) (3.87%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher jobs
$44,726 to $60,882
Norwich, Connecticut area prices
were up 1.7% from a year ago
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What does a Dispatcher do?

Dispatcher in Huntsville, AL
Drivers and dispatchers will continue to be needed to meet the growing need.
December 16, 2019
Dispatcher in Long Beach, CA
Dispatchers usually share responsibility for the exercise of operational control, which gives them authority to divert, delay or cancel a flight.
December 09, 2019
Dispatcher in South Bend, IN
Many times, potential applicants for emergency dispatcher positions have to undergo background checks and psychological analysis to ensure that they can handle the stress that comes with the job.
November 21, 2019