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Dispatcher – Janesville, WI

Coach USA, one of the largest transportation companies in North America, is hiring a full time 2nd shift Dispatcher at its Janesville, WI location. Dispatchers ensure quality service by scheduling and routing drivers as well as handling customer calls in a fast-paced environment. Must have computer experience and excellent customer service skills. We offer competitive pay and benefits. All applicants must be dependable and willing to work a flexible schedule.

Responsibilities:

• Complete and monitor daily check-in process, including checking driver’s credentials and compliance hours
• Schedule vehicles in cooperation with maintenance personnel, replacing vehicles, when necessary
• Prepare documents and verify accuracy of work orders for driver assignments
• Responsible for creating daily shift report emails to be submitted to GM, Director of Operations, Maintenance Manager, and Safety & Training Manager
• Monitor weather reports, traffic conditions, airport closings, etc. Communicate delays and resolutions to team
• Report and track lost and found items
• Resolve customers inquiries and complaints via phone, email, mail, and in person.
• Assist customers with ticket sales and inquiries

What We Offer:

• $18 - $22 per hour commensurate with experience
• Excellent Benefits (medical, dental, vision, short term disability, Life insurance, 401K)
• Paid Holidays & Personal Time Off

Required Experience/Skills:

• Proven customer service experience
• Must be willing to learn and demonstrate knowledge of the following: DOT hours of service and regulation; 2-way radio, GPS monitoring systems; and operations system
• Strong organizational and time management skills
• Able to work and troubleshoot in a fast-paced environment
• Must be able to work individually and with a team
• Knowledge of Microsoft Office
• Excellent communication skills (written, verbal)

Schedule: must be flexible to work long shifts – days, nights, weekends, holidays

To learn more about your next big career change, APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.