We are seeking a reliable and efficient Dispatcher to join our team in Novato, CA. You will be responsible for coordinating and dispatching our technicians to the jobs assigned to ensure timely and efficient services for our customers. You will make dispatch decisions related to scheduling, delegating HVAC or plumbing service, repair, and sales calls to the field staff. Other duties include but are not limited to:
- Communicate with customers and technicians regarding service time frame, appointment availability, delays, or special instructions
- Working closely with the customer service team members and field staff
- Track field technician work location, equipment, and work status
- Monitor scheduled service appointments and help anticipate dispatching decisions throughout the workday
- Relay accurate information to customers and technicians, ensuring proficient, and quality experiences
- Make sound, efficient, and profitable decisions to direct field staff throughout the service areas based on urgency, logistics, technician skill sets and specialized equipment
- May work overtime as needed
- Performs other relevant duties as assigned by the needs of the business
Qualifications and Skills:
- High school diploma or equivalent
- 2 years of experience as a Dispatcher, or Call Center Rep
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong customer service skills
- Ability to communicate effectively both written and verbally
- Ability to work in a fast paced and results driven environment
- Ability to meet all Company safety requirements
What's in it for me?
- Medical, Dental, and Vision plans for you and your family
- Vacation Pay, Sick Pay, and Holiday Pay
- 401k Retirement Plan with company match
- Life insurance and accident insurance
- Special Program Options: HRA & EAP
- Referral Bonuses, Loan Program, and Employee Discounts Program
- Ongoing Training for your Professional Development & Life Skills Courses
- Uniforms and Uniform Laundering – Work Boot Allowance
- Tools and Equipment Provided
- Company Vehicle & Gas Card
- Company issued iPhone iPad
- Fun company sponsored events with lots of giveaways
- Working in a energetic, collaborative, and fun environment
Pay Range: 20.00 - 25.00 hourly
Position Type: Full Time, non exempt, office setting