Dispatcher jobs in Santa Maria, CA

• Monitors and receives routine and emergency calls for service
• Determines the nature and priority of a call, the availability and location of patrol units, and dispatches appropriate equipment and personnel within established policies and procedures
• Makes accurate entries into the California Law Enforcement Telecommunications System (CLETS) computer terminals and collects and enters pertinent information into local data storage systems
• Communicates in a clear, easily understood voice with proper diction under stressful conditions
• Accurately secures and records information of reported emergency or problem and the exact location
• Provides resource information to field units, stations, other agencies, and the public
• Receives information over the radio from numerous police, fire, and public works radio frequencies
• Maintains a variety of confidential records, call and incident logs, and prepares reports as directed
• Disseminates information to field officers regarding wanted persons, property, and warrants
• Monitors officers in the field to ensure their physical safety
• Maintains departmental security by operating intercoms, locks, and gates
• Performs other related duties as assigned

• The functions of law enforcement, fire, and other emergency services
• Modern office equipment, including a computer and applicable software for spreadsheets and word processing, including Microsoft Office and Microsoft 365
• Pertinent federal, state, and local laws and codes
• Departmental rules, policies, and procedures
• English language, spelling, grammar, and punctuation

• Operate a California Law Enforcement Telecommunications System (CLETS), Computer Aided Dispatch (CAD) system, and Records Management System (RMS)
• Simultaneously take calls, radio dispatch, prioritize calls for service, manage incidents, units and resources, and log incident details in the computer aided dispatching software during normal and high-volume periods
• Learn the geography of the City, including the location of streets, roads, highways, areas, major buildings, and public facilities
• Learn proper radio dispatching techniques, including code language 
• Calmly and effectively manage emergency situations and assist in directing others in an appropriate course of action during stressful situations
• Display excellent interpersonal communication and public contact skills
• Retain and accurately relay information received from a variety of sources
• Work efficiently and effectively under stress, and exercise sound judgment in emergency situations
• Adjust quickly to changing situations and perform several tasks at once while adjusting appropriate prioritization of incoming calls
• Establish and maintain effective working relationships with those contacted in course of work
• Use clear enunciation, tact, and courtesy while handling irate or distraught individuals

• Possession of a valid California Class C driver license and a satisfactory driving record
• At least 18 years of age
• Must successfully complete the 120-hour Public Safety Dispatchers' Basic Course, and obtain CPR and first aid certifications within 12 months of appointment 
  

• Current employment as a law enforcement dispatcher; and
• Possess a California POST Public Safety Dispatcher Certificate*

Selection Components:

• Has taken the PELDSTB in the last year and scored 48 or higher; documentation of your test score on agency letterhead must be provided with your application
• Is considered a lateral transfer (as described above)