Dispatcher jobs in South Bend, IN

SUMMARY:  

Responsible for coordinating the information from Security Management, Security Officers, Surveillance, other Casino Departments, Local Law Enforcement, and Emergency Medical Services throughout the property and including other off property operations operated by Four Winds Casino Resort. Responsible for maintaining close, continuous surveillance of all gaming areas and the entire property, in order to protect life and property at the casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Maintains a log of all radio and telephone calls into and out of the Security Dispatch Center.  Notifies   the proper authority depending on the nature and issues of the various incoming and outgoing radio and telephone calls. 
• Assigns Security Officers as needed to detail and requests for personnel from other departments as well as responding outside agencies as needed.
• Receives all incoming calls from guests pertaining to Security matters, guest service issues pertaining to the Security Department and Gaming Commission concerning Security operations. Provides departmental information and conveys telephone messages accurately and in a timely manner. 
• Maintains knowledge of all department Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, as well as standard operating procedures of Local Law Enforcement and Emergency Medical Services as applies to the Casino and its attendant properties. 
• Notifies Shift Manager/ Assistant Shift Manager/Floor Supervisor of any pertinent conditions as needed and as directed. 
• Promotes positive guest and employee relations through prompt, courteous and efficient service. 
• Must be knowledgeable of the emergency power system, emergency radio system, and other assorted emergency equipment used by the Security and Facility Departments additionally must know how to respond to the notifications of each of these systems and know who and when to contact the correct responder to each.
• Monitors all assigned areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution.
• Utilizes necessary equipment, to identify, record, document and report illegal, suspicious or unusual activities occurring on property.
• Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Supports other employees, supervisors and management, with regard to protection of assets in their respective departments.
• Coordinates, with the Surveillance Department, when Security discovers a matter which needs further investigation or attention.
• Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with safety and security and protection of casino assets in mind.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) preferred.

SPECIAL QUALIFICATIONS:

This position requires a Level 2 Gaming License. 

Computer literate in Microsoft Excel, Access and Word, Outlook or related software as well as TurboVUi Dispatch and Advantage monitor software packages. Strong communication and typing skills required. Ability to multi-task is critical as operations will include simultaneous use of surveillance, computer, radio, and emergency equipment in a responsible manner.  Must be able to work alone with little or no direct supervisor and be able to delegate tasks to other Security Officers within the property.  Must be able to keep personal and sensitive material or information confidential.  Knowledge of and experience with closed circuit television equipment preferred.  Must possess excellent observational and communication skills.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as safety rules, operating and maintenance instructions and procedure manuals. Some analytical ability is required in order to summarize data for reports and find solutions to various administrative problems. Ability to write routine reports and correspondence. 

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to a variety of situations must be able to prioritize numerous simultaneous tasks and requests. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, use hands to operate computer and radio gear, hand and eye coordination, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. 

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.