Dispatcher coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher requires a high school diploma or equivalent. Typically reports to a supervisor. The Dispatcher works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Dispatcher typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
We are seeking a reliable and detail-oriented Dispatcher to join ourclient's team! As a Dispatcher for this family-run business, you will be solely responsible for coordinating and sending out HVAC techs, ensuring timely service for the customer. The ideal candidate will have strong organizational skills and the ability to multitask in a fast-paced environment.
Responsibilities:
- Receive service calls from customers
- Coordinate with drivers and carriers to schedule pick-ups and deliveries
- Ensure accurate documentation of all dispatches
- Communicate with customers regarding tech status
- Resolve any issues or delays promptly and efficiently
- Maintain a high level of customer service by addressing inquiries and providing assistance
- Collaborate with internal teams to optimize logistics processes
- Utilize AS400 system for data entry and record keeping
Qualifications:
- Previous experience in dispatching or HVAC preferred
- Strong communication skills, both written and verbal
- Excellent phone etiquette and customer service skills
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills
Ready for a change? Apply today!
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
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Work Location: In person
0 Dispatcher jobs found in York, PA area