Dispatcher, Sr. jobs in Charleston, WV

Job Summary

We are currently recruiting in our Corporate office, Charleston, WV, for a Dispatcher. 

Duties and Responsibilities

• Answers incoming calls from customers and dispatches accordingly to the appropriate field operations personnel to respond. 
• Must ask sufficient questions of callers to get accurate location and event details to communicate to appropriate responding staff for calls such as priority (PRs) and no gas.
• Sorts and distributes orders and customer contact requests received from the call center to the corresponding operations area. 
• Accurately documents communications and account information with internal and external customers on issues related to the maintenance and operation of our natural gas systems. 

Knowledge, Skills and Abilities

Requirements:

• High school diploma or equivalent. 
• Requires computer skills for data entry and information retrieval tasks. 
• Tact and diplomacy when dealing with difficult customer interactions. 
• Demonstrated strong verbal and written communication skills. 
• Subject to working 12 hour rotating shifts within a 24/7 operations environment including holidays. 
• Requires five (5) years of related work experience or related degree. 

Preferences:

• Previous emergency dispatch experience. 
• Experience with customer information, geographic information, and/or dispatching systems.
• Live within 30 minutes of the location.