Dispatcher, Sr. jobs in Danbury, CT

We are looking for a reliable, responsible Dispatch Operations Representative, with good communication skills responsible for managing all aspects of dispatch operations including but not limited to:

• Receiving and dispatching roadside assistance jobs

• Monitoring and communicating with a fleet of tow truck drivers via GPS software

• Receiving incoming calls from insurance companies and customers

• Handling customer concerns and requests for information in an expeditious and professional manner

• Calling insurance companies for clarification about jobs

• Documenting conversations and situations for each job appropriately

• Email management

• Problem solving in a professional manner

• Assure all policies and procedures are followed

• Other duties as needed

The ideal candidate should be able to multitask, must be detail oriented and able to develop a strong working relationship with fellow team members, drivers, vendors and customers.

Requirements/ Qualifications:

• English/ Bilingual Preferred

• Reliable means of transportation

• Excellent computer and customer service skills

• Dispatching experience preferred

• Effectively manage time and multi-task with minimal supervision

• Technology savoy/ Knowledge of basic computer programs (e.g. google drive)

• Must be organized

• General knowledge of geographic locations within Connecticut and surrounding states/ cities preferred

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 per week

Schedule:

• 8 hour shift
• Every weekend
• Night shift
• On call

Experience:

• Dispatching: 1 year (Required)

Work Location: In person