Dispatcher, Sr. jobs in Fort Worth, TX

Overview

Looking to TRADE up to a better opportunity? Max has an exciting opportunity for a Dispatcher. This position is in office and pays $16-$22 per hour.

This position takes place in office at: 2313 Michigan Ct. Arlington, TX 76016

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

   

   

   

• Who we are:

  We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

  We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

  If this sounds like the perfect opportunity for you, don’t wait! Apply today!

  We are an Equal Employment Opportunity Employer

  Job Type: Full-time

  Salary: $16.00 - $22.00 per hour

  Benefits:

  • Matching 401(k)
  • Health Insurance
  • Dental and Vision Insurance
  • Life and Disability Insurance
  • Paid Time Off
  • Ongoing Training and Development

  Ability to commute/relocate:

  • LOCATION: Reliably commute or planning to relocate before starting work (Required)

  Experience:

  • Call Center or Customer Support (1 year required)

  Work Location: In person

   

Responsibilities

Who/What Are We Looking For?

• Coordinate the transportation movements of the technicians
• Must keep track of the drivers’ schedules as they change throughout the day
• Keep track of the technicians’ start and departure times
• Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
• Requires interaction with drivers daily
• Anticipate problems with routes and parts by making quick sound decisions
• Respond to special requests from customers related to jobs performed by a technician
• Order parts for special orders
• Maintain techs’ vacation, sick and weekend schedules
• Follow up on all pending/ recommended work
• Forecast workload for 2-3 days out
• Contact customers with parts pending and status of parts

Qualifications

Qualifications:

• Dispatch experience highly preferred
• Ability to pass a background check
• High school diploma (or GED)
• Demonstrate passion for excellence with respect to treating and caring for customers
• Strong decision-making abilities
• Ability to identify customer needs and clearly articulate product and service offerings
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Team player
• Multitasking and time management skills with the ability to prioritize

Core Competencies:

• Strong verbal and written communication skills
• Comfortable in navigating through multiple software systems and windows simultaneously
• Ability to show empathy when responding to customer’s needs
• Must be flexible with the ability to adapt to changes quickly and think conceptually