Dispatcher, Sr. jobs in Norfolk, VA

• Answer emergency and non-emergency calls and document important information
• Use phone and computer to direct wrecker drivers and road service technicians to the appropriate location/task
• Prioritize and organize calls according to urgency, customer requests, and predetermined schedule
• Maintain frequent communication with drivers and techs on the status of calls
• Responds to and takes immediate action to resolve customers and driver/tech problems
• Reply to customer emails regarding truck and heavy equipment tows
• Understand tow truck loading and tow/recovery rigging basics, or the ability to quickly learn
• Making, answering, and directing phone calls and the distribution of messages
• Data entry into the Tidewater Express Inc accounting system and filing records as needed
• Ensuring the correct paperwork is complete and prepared according to corporate procedures
• Any other duties as assigned by the Dispatch Manager or the wrecker division Director of Operations

• Must have a valid driver’s license and a clean driving record
• Ability to work under pressure
• Strong knowledge of emergency response procedures
• Should have a “team first” attitude and maintain our team atmosphere even in hectic times
• Maintain a safe work environment
• Must have interpersonal and communication skills
• Proficient in MS Office and data entry
• Weekday night and weekend availability to be in dispatching duty rotation with the other dispatchers
• Must pass a pre-employment drug screening

• Medical, Dental and Vision insurance coverage
• Medical insurance paid 100% by TEI at 5 year work anniversary
• Life insurance policy
• Legal and other supplemental coverage
• Simple IRA with TEI matching contribution
• PTO, Holiday, and Bereavement pay

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