Dispatcher, Sr. jobs in Sacramento, CA

Dispatcher, Sr. coordinates drivers and vehicles to convey freight or passengers to assigned destinations in a timely and efficient manner. Maintains contact with drivers to communicate updates, delays, or special instructions and relay delivery status to customers. Being a Dispatcher, Sr. records driver assignments, delivery time, and other transportation data in a computer database to track metrics. Ensures drivers are compliant with all DOT, state, local, and company regulations. Additionally, Dispatcher, Sr. requires a high school diploma. Typically reports to a supervisor. The Dispatcher, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Dispatcher, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Dispatcher
  • NORCAL Ambulance
  • Sacramento, CA FULL_TIME
  • Description

    Position Summary and Responsibilities:
    Pay:  $37,500-$56,100/yr*Night Differential*
    Hours: Full Time


    The primary job responsibility of the Dispatcher/Customer Service Agent is to: 
    • receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software. 
    • Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
    • Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc. 
    • He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers. 
    • The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units. 
    • The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.


    Primary Daily Duties:


    The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following:

    • Receive and prioritize all incoming requests for dispatch.
    • Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
    • Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
    • Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
    • Obtain required information from party requesting medical transport.
    • Maintain professional telecommunication contact with field units and other agencies.
    • Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
    • Participate in required training programs.
    • Perform basic data entry.
    • Provide excellent customer service to all callers and crew members.

    Requirements

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:

    • Excellent ability to communicate and work cohesively with EMT’s, RN’s and Administration.
    • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
    • Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
    • Ability to consistently deliver outstanding customer service to all internal and external customers.
    • Highly dependable and able to meet internal deadlines consistently. 
    • Strong organization skills and attention to detail.
    • Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
    • Ability to work independently as well as in groups.
    • Ability to maintain a professional manner and appearance at all times.
    • One year of EMS and/or dispatch related experience and/or training preferred.
    • Knowledge of Northern California geography.
    • Able to function in a high-stress environment where the work goes from minimal to overload within moments.
    • Must act in a mature, courteous, and decisive nature in order to provide maximum customer service

    #Dispatch1 

  • 20 Days Ago

A
Dispatcher
  • ACCO Engineered Systems
  • Sacramento, CA FULL_TIME
  • JOB SUMMARY: Under the direct supervision of the Business Operation’s Manager, this position is the primary customer interface by acquiring calls, emails, accessing the nature of the call, creating jo...
  • 25 Days Ago

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Dispatcher
  • Coach USA / Megabus
  • Sacramento, CA FULL_TIME
  • Dispatcher – Full-time Compensation: $21.00 - $26.00 Hourly depending on experience We are actively hiring Dispatchers to join our growing team! Looking for a new and exciting career? We are actively ...
  • 10 Days Ago

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Dispatcher
  • A&A Concrete Supply
  • Sacramento, CA FULL_TIME
  • As a valued member of our team, you will coordinate activities of workers engaged in the transportation and delivery of mixed concrete aggregates by performing the following duties: Essential Function...
  • 10 Days Ago

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Dispatcher
  • The Sanctuary
  • Sacramento, CA PART_TIME,FULL_TIME
  • Join our Sanctuary team and be part of an exciting industry that is constantly evolving. We offer competitive pay, employee discounts, and opportunities for career growth. Apply now to join our team o...
  • 11 Days Ago

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Dispatcher
  • Coit Cleaning and Restoration Services
  • California, CA FULL_TIME
  • COMPANY DESCRIPTION:If you’re looking for a job with competitive benefits and pay, as well as advancement opportunities, then make your move to COIT. As the leader in the cleaning and restoration indu...
  • 12 Days Ago

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0 Dispatcher, Sr. jobs found in Sacramento, CA area

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Dispatcher Customer Service Representative
  • Main Stream Electric
  • El Dorado Hills, CA
  • Job Description Job Description We are seeking a Dispatcher Customer Service Representative to join our team! You will b...
  • 3/27/2024 12:00:00 AM

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Public Safety Dispatcher - Lateral - **$20,000 Recruitment Incentive**
  • City of Vacaville, CA
  • Vacaville, CA
  • Salary : $82,837.51 - $100,691.28 Annually Location : Vacaville, CA Job Type: FULL-TIME Job Number: 01716 Department: Po...
  • 3/27/2024 12:00:00 AM

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Office Administrator
  • Day Wireless Systems
  • Sacramento, CA
  • Job Description Job Description Job Title: Office Administrator Company: Day Wireless Systems Location: Sacramento, CA A...
  • 3/27/2024 12:00:00 AM

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Delievery Driver
  • Shell Freight Lines Inc
  • Sacramento, CA
  • Job Description Job Description We are seeking a Delievery Driver to join our team for Overstock Outlet US! You will be ...
  • 3/27/2024 12:00:00 AM

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Service Equipment Dispatcher
  • Maleko Personnel
  • Sacramento, CA
  • Job Description Job Description Monday-Friday, 8am-5pm RESPONSIBILITIES: GREET WALK-IN CUSTOMERS RESPONSIBLIE FOR SCHEDU...
  • 3/26/2024 12:00:00 AM

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Sheriff's Public Safety Dispatcher II
  • County of El Dorado, CA
  • Placerville, CA
  • Salary : $63,398.40 - $77,064.00 Annually Location : Placerville, CA Job Type: Full Time & Extra Help Job Number: 2402-3...
  • 3/26/2024 12:00:00 AM

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Lead /Sales Dispatch Coordinator
  • Clarke & Rush HVAC, Windows, Insulation, Plumbing and Gutter Company
  • Sacramento, CA
  • Job Description Job Description Clarke & Rush, one of Sacramento's Preferred Home Performance Contractors has a full tim...
  • 3/25/2024 12:00:00 AM

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Transportation driver
  • SACTO LOGISTICS INC
  • Sacramento, CA
  • Job Description Job Description *Open to Roseville and Sacramento* We are seeking an experienced and professional driver...
  • 3/25/2024 12:00:00 AM

Sacramento (/ˌsækrəˈmɛntoʊ/ SAK-rə-MEN-toh; Spanish: [sakɾaˈmento]) is the capital city of the U.S. state of California and the seat of Sacramento County. Located at the confluence of the Sacramento River and the American River in Northern California's Sacramento Valley, Sacramento's estimated 2018 population of 501,334 makes it the sixth-largest city in California and the ninth largest capital in the United States. Sacramento is the seat of the California Assembly, the Governor of California, and Supreme Court of California, making it the state's political center and a hub for lobbying and th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Dispatcher, Sr. jobs
$50,185 to $72,033
Sacramento, California area prices
were up 2.5% from a year ago