District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
POSITION SUMMARY
The following position is available as part of a collaborative effort between the Brighton Area Schools, Fowlerville Community Schools, Hartland Consolidated Schools and Livingston Educational Service Agency. Outlined below is basic information regarding the position. The Technical Support Specialist I will be assigned to multiple consortium districts, service all of the districts in the collaborative and will report jointly to the local Technology Director and to the Chief Technology Officer at Livingston ESA.
ESSENTIAL FUNCTIONS
Note: These duties and responsibilities are judged to be "essential functions" in terms of the Americans With Disabilities Act or ADA. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements below are intended to describe the general nature and level of work being performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed by such a person. Other duties may be assigned.
ADDITIONAL DUTIES
EDUCATION and/or EXPERIENCE
KEY CHARACTERISTICS
The preferred candidate will have successful experience troubleshooting various operating system environments both desktop and mobile. Knowledge of K-12 educational organizations and the ability to communicate and facilitate with staff is essential to the success of the technician.
EVALUATION
Performance for this position will be evaluated on an annual basis.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of staff, parents, and the general public.
MATHEMATICAL SKILLS
Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to walk and sit, maneuver over/under fixtures (climb, crawl) and lift a minimum of 50 lbs.
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is moderate to quiet.
The employee shall remain free of any alcohol or non-prescribed controlled substance in the workplace throughout his/her employment in the District.
The Board of Education of the Livingston Educational Service Agency does not discriminate on the basis of race, color, religion, national origin, sex, (including sexual orientation or transgender identity), disability, age, religion, height, weight, marital or family status, military statues, ancestry, genetic information, or any other legally protected category, (collectively, “Protected Classes”), in its programs and activities, including employment opportunities.
Inquiries regarding non-discrimination policies should be directed to the Assistant Superintendent for Administrative Services..
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