District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
HR@capemaytech.com
Cape May County Technical School District
188 Crest Haven Road
Cape May Court House, NJ 082l0
609 • 380 • 0200 ext. 604
Pursuant to NJSA 18A:6‑7.1 et seq., all employees of a public school district, or of an agent contracted by that district, who have regular contact with pupils, must submit to a criminal history background check.
The Cape May County Technical School District is an equal opportunity educational system. We do not discriminate on the basis of race, creed, color, national origin, ancestry, age, marital/civil union status, affectional or sexual orientation, gender, religion, disability or socioeconomic status, in the administration of employment, contract practices, educational policies, student enrollment and admission policies, scholarships, loans, grants, and other school administered programs.
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