District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Location
Whatcom Detention (Bellingham), Skagit Detention (Mount Vernon), Snohomish Detention (Everett), Whatcom Discovery (Ferndale), Snohomish Discovery (Arlington), Northwest Regional Learning Center (Arlington)
Position Summary
This position involves implementing individualized educational programs (IEPs) which address remediation of educational, social/emotional, pre-vocational, and independent living skills of students with emotional/behavioral disorders in a self-contained setting (grades 1-12).
Essential Functions:
Qualifications
Excellent written and oral communication skills. Ability to comply with NWESD policy/procedures and to maintain confidentiality of student records. Experience teaching students with behavioral or developmental disabilities. Skill in diffusing and managing student crisis.
A valid Washington State Teaching Certificate, First Aid and CPR training, and valid Washington driver’s license.
Washington State Patrol/Federal Bureau of Investigation criminal history background clearance required.
Employment Conditions and Benefits
Work is performed in an educational center for special needs students. Travel may be required on occasion. Must be physically capable of performing de-escalation techniques. Lifts and carries a maximum of 40 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position.
Hazards: Due to the nature of the population of the school, hazards include but are not limited to exposure to weapons, threats, verbal abuse, hitting, fighting, throwing of objects, etc.
Benefits for this position are are as follows: Leave - (1) hour sick leave will be calculated by every 40 hours worked, Employee Assistance Program, Professional Development, Continuing Education, Perks and discounts: (Including but not limited to, AT&T, T-Mobile, Land’s End, Dell, & Home Street Bank).
Salary Range
Schedule V, Range C ($174.00 per day)How to Apply
Submit a complete application at nwesd.org/jobs. Applications for this position must include:
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0 District Technical Service Manager jobs found in Bellingham, WA area