District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Goodwill of Western and Northern Connecticut is seeking a determined leader to join us in our mission to help others and serve our local communities.
Our Retail Stores support and even provide funding to different Goodwill programs that assist people with obtaining meaningful employment and bettering their overall quality of life.
As a District Manager, you will be responsible for supervising our store managers as an essential part of ensuring the success of our stores and Goodwill’s mission.
What Goodwill can offer you:
Job Responsibilities:
Merchandise the Stores and Store layout
Ensure Customer Service Excellence
Ensure Safety, Security and Maintenance of assigned Stores
Special Requirements:
Start your journey with Goodwill today by applying at gwct.org/about/work-here
Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching
Goodwill is an Affirmative Action/Equal Opportunity Employer, with a commitment to diversity, equity, and inclusion throughout the organization, welcoming candidates of diverse backgrounds.
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