District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group, including Hobart Service, is one of seven ITW decentralized business segments, is seeking a Manager of Technical and Product Support located at our headquarters in Troy, Ohio.
We are seeking a highly skilled and motivated Technical Support Manager capable of managing 12 technical local and remote team members in an engineering environment.* The ideal candidate will have a strong background in engineering, coupled with extensive experience in providing technical support and managing teams. The ideal candidate will have experience leading and managing multiple projects in a fast-paced environment to include, but not limited to, quality issue resolution, reactive troubleshooting, development of proactive solutions, and service readiness. The Technical Support Manager will play a crucial role in ensuring the efficient resolution of technical issues, driving continuous improvement initiatives, and fostering a culture of excellence within the support team. The chosen candidate will have the ability to lead and positively influence serviceability and technology change during new product development.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervisory Responsibilities
QUALIFICATIONS
Education and Work Experience
Desired Education/Experience
Job —Specific Knowledge
COMPETENCIES
Leadership Skills
Time Management and Communication Skills
PHYSICAL DEMANDS & WORK ENVIRONMENT
While performing the duties of this Job, the employee is in an office setting:
Why work for us?
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
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