District Technical Service Manager jobs in Grand Rapids, MI

District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Technical Support Specialist
  • Service Express
  • Grand Rapids, MI FULL_TIME
  • This position requires being onsite Monday-Friday from 8am-5pm ET as well as traveling between our Grand Rapids offices (which are about 2 miles apart) as needed.


    We are looking to add a Technical Support Specialist to our team! This position provides support to end users within Service Express for all technology needs. You can expect to interact with customers in person, remote, over the phone, or via email to learn about the need, work to resolve the issue, and provide follow up communication.

    To be successful in this role, you must be able to adapt within a fast-paced and changing environment. It's an opportunity to interface with all levels of employees including team members in our regional offices, our corporate office, and executive leadership.


    Here's what this position is all about:


    • Monitor and respond quickly and effectively to requests received through the IT Service Desk
    • Provide timely and accurate technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
    • Complete all support tickets in a timely and accurate manner; reduce second request submissions by ensuring best solution upon first attempt to resolve request
    • Provide exceptional customer service and communication with customers while completing tickets
    • Administer Wireless Carrier and Mobile Device Management support
    • Serve as multi-tiered support for users as needed with hardware and software issues
    • Deliver IT technology training to new employees during our onboarding process
    • Perform asset and procurement management activities
    • Provide support to phone systems and server administration; escalate, as necessary
    • Provide end users with training on applicable hardware as needed to best support independence as appropriate
    • Escalate issues to other team members as necessary to provide end users with best resolution possible
    • Maintain and update documentation as required and appropriate to support sustainable technological initiatives for future business growth endeavors
    • Continuously uphold IT Service Desk inventory to respond appropriately and timely to Service Desk requests which require new or replacement product availability; monitor costs and product depreciation
    • Set up new hires and new users as requested; train new users on basic daily usage to access required information to meet position standards and access general companywide information, i.e. e-mail, phone, employee directory
    • Establish and maintain relationships with external vendors used for hardware and/or software services, as necessary
    • Perform needs analysis, design, build, testing, training, documentation, and implementation of specific projects as designated by the IT Service Desk Manager
    • Document and update our current knowledge base solution as necessary to support continuous improvement and sustainable growth initiatives.

    What we are hoping you will bring to the Service Express team:

    • Experience in a help desk or technical support role ideal
    • Knowledge of Network principles preferred but not required

    We offer you:

    • Workplace flexibility that empowers our employees
    • Personal growth and advancement opportunities
    • PTO available when you start – additional day of PTO for your birthday PTO volunteer days
    • Health insurance with plan options to meet your needs
    • 401k with employer match
    • Fitness membership reimbursement
    • $60k-$64k based on experience


    Service Express is an
    equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.

    We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice.

  • 1 Month Ago

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District Manager
  • Biggby Coffee
  • Grand Rapids, MI FULL_TIME
  • Company Description:BIGGBY® COFFEE is a come-as-you-are, be-who-you-are type of place. It’s where old friends gather & new friendships are made. If you love to have fun & connect with people, BIGGBY® ...
  • 25 Days Ago

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RETAIL DISTRICT MANAGER UNASSIGNED
  • Dollar General
  • GRAND RAPIDS, MI FULL_TIME
  • Company Overview Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are...
  • 14 Days Ago

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Food Service Director - District Wide
  • Allegan AESA
  • Allegan, MI FULL_TIME
  • JobID: 5515 Position Type: Food Service Date Posted: 3/27/2023 Location: Allegan Public Schools District: Allegan Public Schools - website FOOD SERVICE DIRECTOR - DISTRICT WIDE JOB DESCRIPTION: The es...
  • 8 Days Ago

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Technical Manager - Manufacturing
  • Royal Technologies
  • Hudsonville, MI FULL_TIME
  • Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. The Manufacturing Technical Manager is respons...
  • 19 Days Ago

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Electronic Design Technical Manager
  • General Electric
  • Grand Rapids, MI FULL_TIME
  • Job Description Summary Join a high performing team which develops next-generation aerospace computing products for growing military and civil markets. GE Aerospace is looking for an Electronic Design...
  • Just Posted

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0 District Technical Service Manager jobs found in Grand Rapids, MI area

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Manager, Software Engineering, Full Stack
  • Capital One
  • Grand Rapids, MI
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Manager, Software Engineering, Full Stack Do you ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, AWS)
  • Capital One
  • Grand Rapids, MI
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois Senior Software Engineer, Full Stack (Java, AWS) ...
  • 3/28/2024 12:00:00 AM

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SeniorSoftware Engineer, Full Stack (Java, Go, React, Angular, AWS)
  • Capital One
  • Grand Rapids, MI
  • 77 West Wacker Dr (35012), United States of America, Chicago, Illinois SeniorSoftware Engineer, Full Stack (Java, Go, Re...
  • 3/28/2024 12:00:00 AM

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Manager, Software Engineering, Back End
  • Capital One
  • Grand Rapids, MI
  • Locations: NY - New York, United States of America, New York, New York Manager, Software Engineering, Back End Do you lo...
  • 3/28/2024 12:00:00 AM

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Sr. Software Engineer (Full stack)
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Sr. Software Engineer (Full stack) Do you love building and...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Back End (Part-Time)
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Back End (Part-Time) Do you love ...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, Go)
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Full Stack (Java, Go) Do you love...
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer (Go)
  • Capital One
  • Grand Rapids, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer (Go) Do you love building and pion...
  • 3/28/2024 12:00:00 AM

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$141,622 to $184,287
Grand Rapids, Michigan area prices
were up 1.3% from a year ago

District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020