District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
This position requires being onsite Monday-Friday from 8am-5pm ET as well as traveling between our Grand Rapids offices (which are about 2 miles apart) as needed.
We are looking to add a Technical Support Specialist to our team! This position provides support to end users within Service Express for all technology needs. You can expect to interact with customers in person, remote, over the phone, or via email to learn about the need, work to resolve the issue, and provide follow up communication.
To be successful in this role, you must be able to adapt within a fast-paced and changing environment. It's an opportunity to interface with all levels of employees including team members in our regional offices, our corporate office, and executive leadership.
Here's what this position is all about:
What we are hoping you will bring to the Service Express team:
We offer you:
Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas.
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