District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Contribute. Grow. Lead...with OxyChem. Looking for a challenge? Desire to achieve your true potential? OxyChem is a growing, action-oriented, safety driven chemical manufacturing company continually striving to be the best in the business while staying focused on environmental protection. The secret to our success has and will continue to be our people.
Occidental Chemical Corporation (OxyChem) is a leading North American manufacturer of chlorine and caustic soda, and polyvinyl chloride (PVC) resins - key building blocks for a variety of indispensable products such as plastics, pharmaceuticals and water treatment chemicals. Other OxyChem Products include caustic potash, chlorinated organics, sodium silicates, chlorinated isocyanurates and calcium chloride. OxyChem's market position is among the top three producers in the United States for the principal products it manufactures and markets. Based in Dallas, Texas, the company has manufacturing facilities in the U.S., Canada and Latin America
In a fast-paced industry that demands precision, we create a supportive workplace where the safety and well-being of our employees are paramount. We are committed to rewarding top performers, offering very competitive pay and benefits, and providing tremendous career development opportunities. We are looking for an experienced and self-motivated individual to fill the position of Licensing Technical Service Manager within our Technology organization. The work location is at our VCM plant in LaPorte, Texas.
Essential Job Duties:
This position assists in the successful implementation of VCM Licensing contracts, particularly the successful implementation of a licensee plant start-up and any subsequent performance guarantee demonstration runs. This position also has the primary responsibility of technology and know-how exchange with licensees. Additional responsibilities include providing technical support to the Catalyst business, the VCM business, and VCM plant personnel.
Additional Desired Qualifications:
Oxy is an Equal Opportunity Employer / Individual with Disability / Veteran Status
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