District Technical Service Manager jobs in Jacksonville, FL

Job Description

Restaurant District Manager- Making the Customer say WOW! through excellent customer service, superior products at a quality price. This is our mission at Rocket Enterprises. We believe in 1. Doing what’s right, or making it right, 2. Taking Care of YOUR people, and 3. Making the Customer say WOW!.

Rocket Enterprises is Southeast Georgia’s premier Franchisee of Hardee’s, Arby’s, Huddle House, Sleep Inn, Holiday Inn Express and Captain D’s. We present an opportunity for our employees to promote and work their way up. We are ever growing, having opened 7 stores in 2021-22 and having more planned. If you want to LEAD, DEVELOP and MENTOR people and fit into our Mission, apply now!

SUMMARY OF POSITION: The District Manager is accountable for the performance of the Restaurant Management Teams in the district. The District Manager ensures that each Restaurant Management Team is performing their job responsibilities and meeting expectations in all areas of their job descriptions.

ESSENTIAL DUTIES:

• Ensures all Team Members in the District are trained, motivated and empowered to deliver total Guest satisfaction.
• Evaluates each restaurant's QSC standards. Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.
• Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up to ensure they are handled in a timely and effective way.
• Ensures all General Managers and GMITs receive appropriate orientation, training and development opportunities.
• Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all Team Members.
• Evaluates overall performance of General Managers and GMITs based on clearly communicated standards and expectations.
• Provides appropriate and effective counseling and/or discipline.
• Provides effective training and follow-up of new products, programs and changes.
• Actively recruits new General Managers and GMITs; ensures Team Members are prepared for promotion. Matches the skills and abilities of management to the needs of the restaurants to maximize results.
• Analyzes business performance; initiates appropriate corrective actions when deviations occur from financial expectations.
• Supports company-wide marketing programs; evaluates local restaurant marketing strategies developed by the Marketing Department.
• Ensures that business and personnel practices are within the law and consistent with company policies and procedures.
• Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and Team Members.

PHYSICAL REQUIREMENTS:

• Stand for long periods of time.
• Must be a minimum of 18 years old emancipated minor with documentation.
• Work around high temperatures
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and Team Member work performance.
• Able to lift up to 50 pounds comfortably.
• Work with various cleaning products.
• Perform job at a continuous high pace, under pressure, while maintaining quality & speed standards.

EXPERIENCE:

• 7-10 years previous restaurant experience required
• 3-5 years in management positions (preferably multi-unit restaurant experience including full-service, fast food or convenience)
• Financial planning aptitude including planning, budgeting, scheduling and P & L management

KNOWLEDGE, SKILLS, AND ABILITY:

• Valid Driver's License
• Strong interpersonal skills.
• Ability to work with others as a team
• Ability to meet performance standards
• Ability to take initiative and solve problems What more could you ask for?

BENEFITS

• Competitive salary with an aggressive bonus plan
• Car/Gas Provided
• ACA Compliant Health Insurance Offered with Supplemental Insurances
• 401k
• Tuition Reimbursement
• Paid Time Off
• Family atmosphere with a great work/life balance
• Opportunity to learn and grow

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job.