District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
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What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a District Merchandising Service Manager, this means:
• Empowering the Merchandising Service team to execute projects consistently and provide an excellent customer experience.
• Encouraging associates to identify opportunities to improve efficiency, merchandising, and displays.
• Overseeing and forecasting potential operational or safety issues during project planning.
The District Merchandising Service Manager (DMSM) directs the execution strategy for Merchandising Service teams to promote a better shopping experience. This leader drives improvement and consistency in store product reset projects, sets merchandise maintenance priorities, and analyzes and resolves merchandising issues. The DMSM also manages related travel and budget expenses. To be successful, this leader must be able to collaborate effectively and build strong relationships with key stakeholders.
The District Merchandising Service Manager is also responsible for supporting and leading Merchandising Service teams, both daytime and overnight travel teams in the district by providing guidance, mentoring, and coaching to District Quality Coordinator and Merchandising Service Manager.
Travel Requirements: This position travels daily between stores throughout the district to provide overall leadership around the execution of Merchandising service projects, resets and service.
What We're Looking For
• Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
• Requires morning, afternoon evening, and overnight availability any day of the week.
• Required to travel within assigned district.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• High school diploma or equivalent.
• 3 years of experience in a fast-paced retail environment OR 2 years of Lowe's store experience.
• 2 years of supervisory experience including coaching/training team members.
• Valid driver’s license with reliable transportation.
• Ability to pass MVR screen in accordance with company requirements.
• Ability to travel between stores within district.
• Available to work overnight and weekends as required.
Preferred Qualifications
• 2 years of experience leading a distributed workforce (e.g., multiple units across stores).
• 2 years of product merchandising experience including reading planograms, setting up and tearing down displays.
• Experience using Microsoft Office products (e.g., Excel, Outlook).
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Pay Range for CA, CO, HI, NJ, NY, WA: $97,500.00 - $162,500.00 annuallyStarting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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