District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Basic Qualifications:
Preferred Design Disciplines:
Job Description:
Daily troubleshooting/basic technical support of new mobile devices (handheld printers, iPhones, etc) and processes. Customer service assisting with calls to internal customers. Additional experience in the field to assist customers with mobile device issues.
Helping troubleshoot error messages to identify user issues. Creating user documentation and identifying ways to streamline the process. Successful candidate with ability to follow instructions, basic tech support, strong customer service skills, ability to provide clear verbal and written communication.
Job Types: Full-time, Contract
Pay: $30.00 - $35.00 per hour
Benefits:
Experience level:
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Ability to Relocate:
Work Location: In person
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0 District Technical Service Manager jobs found in Pascagoula, MS area