District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description: The Technical Director is responsible for managing the technical aspects of the Red Hook Central School’s Performing Arts Center located adjacent to Red Hook High School.
Salary: Commensurate with experience. Range is $35,000-$65,000.
The Red Hook Central School District is seeking a passionate, innovative, and collaborative individual to operate as a full-time Technical Theater Director for the Red Hook Central School’s Performing Arts Center located adjacent to Red Hook High School.
Successful candidates will have a background in technical theater, with an extensive knowledge of lighting, rigging, and sound design/execution. The Technical Director must be present for all events in the Performing Arts Center, to either run the event or to act as support staff to ensure that student staff or rental groups follow safety protocols and see to it that the space is not damaged in any way.
The ideal candidate for this position will possess a strong customer service orientation, demonstrating the ability to establish and maintain a courteous and positive rapport with facility users, the community, patrons, volunteers, and co-workers. This role demands a high level of autonomy, responsibility, and accountability, ensuring that tasks and projects are conducted with the utmost professionalism and integrity.
A growth mindset is essential for this position; candidates should exhibit an eagerness to continuously seek opportunities for improvement, embrace feedback, and commit to personal and professional development. In joining our team, you will be part of a dynamic environment that values collaboration, adaptability, and a commitment to excellence.
Essential Responsibilities:
· Operate, maintain, and safeguard the technical assets of the theater, including supervising the use of all lighting, sound, communications equipment, and the use and maintenance of all stage facilities;
· Educate students and staff in the appropriate use of the technical equipment in the space for lighting and sound;
· Determine the necessary technical support for lighting, sound, staging, and special needs for events and performances presented at the facility in advance of production dates;
· Operate in-house lighting and audiovisual equipment;
· Schedule/Manage performance/auditorium space for school and community events;
· Oversee technical, safety, and set-up needs, as well as the execution of all programs and activities in the auditorium;
· Monitor the condition of equipment and perform preventative maintenance;
· Develop a replacement and upgrade schedule for tools and equipment, and arrange for the repair and replacement within budgetary constraints;
· Create and maintain accurate inventories of technical supplies and equipment;
· Develop and enforce practices that ensure safe, efficient, and effective operations of all theater facilities;
· Responsible for developing and implementing a plan for future growth;
· Manage the scheduling of the space for both school-based programs and those for outside organizations.
Required Skills and Abilities
· 5 years of experience with theatrical rigging systems
· Experience with theatrical lighting systems
· Experience with performance sound systems
· Training and experience in theatrical rigging systems
· Practical experience as a performer/technician in a regional, semi-professional or professional theater
· Problem solving/analysis skills; good decision-making skills
· Good time management skills; ability to maintain a flexible schedule, which may include irregular and extended working hours
Preferred Skills and Abilities
· Understanding of theatrical yearly maintenance protocol
· MFA in Technical Production or closely related area
· 3 years successfully working with students in MS/HS
Job Type: Full-time
Pay: $35,000.00 - $65,000.00 per year
Work Location: In person
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