District Technical Service Manager jobs in Reno, NV

Description

The William Warren Group, Inc. (WWG) is a Santa Monica-based entrepreneurial real estate company, which develops, acquires and operates income producing real estate assets in the major metropolitan markets of the United States. The company owns and operates the StorQuest® family of brands: StorQuest Self Storage, StorQuest Express and StorQuest Economy Storage.

When you join our family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place. Ready to create the extraordinary? Come join us to take your career to new heights and make it an awesome work life!

How You’ll Make a Difference

As the District Manager, you will report directly to the Divisional Manager. The District Manager is a pivotal role at WWG, directly managing group of self-storage locations. This role requires a breadth of diverse skills to achieve your goals of managing a healthy P&L, maintaining a high-quality customer experience, driving strong operations, launching new locations, and cultivating team development for your area; Has leadership experience, sales drive and understands our need for world class customer service. The DM takes charge in making the facility experience awesome for the StorQuest customer and management team.

• Managing multiple StorQuest Facilities in a large region; own the end– to– end region strategy, including recruitment, reporting, team management, goals and budgets.
• Performing regular site audits and submits findings to corporate office and ensures follow up on any necessary action.
• Strengthening your team, build a culture of excellence and hospitality, and develop future leaders through in-depth coaching, performance management, and hiring
• Collaboratively partnering with key stakeholders to adjust and implement the company’s strategy, systems, and processes.
• Access external resources to support district-wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing
• Analyzing, reporting on and take-action against key performance metrics, including, but not limited to: Conversion, Revenue and Profit vs. Targets, Net Promoter Score, Performance against company standards, and Operational Consistency
• Conducting performance evaluation of team members and provide feedback for improvements.
• Developing new business strategies for business growth and revenue generation; Prepare budgets, control expenses, and identify revenue opportunities.
• Using analytical skills to be able to proactively solve problems that may come up during a typical work day, while identifying and implementing opportunities for improvement across all elements of our unit operations.

Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform.

About You:

• Bachelor’s degree
• Experience: 5 years of proven history of management experience, preferably in the self-storage industry or multi-unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer service operation with responsibility for operating 5 stores.
• Leadership Skills: Keep employees motivated, resolve conflicts and make hard decisions; Entrepreneurial mindset and ability to apply general business and industry specific knowledge to operational and HR compliance practices; Creative problem solver.
• Relationship skills: Proven leadership experience and team building; ability to develop and sustain cooperative working relationships; and, ability to work effectively within a team
• Computer skills: Intermediate skills in MS Office Suite, high-level of comfort learning and mastering new computer applications.
• Organization/Multi-tasking: ability to allocate one’s time effectively, work under pressure, and meet tight deadlines; ability to handle multiple demands and competing priorities; ability to prioritize workload; and, ability to work at a detailed level.
• Strong verbal and written communication proficiency
• Deep familiarity with sales and what it takes to exceed customer service excellence
• Intrapersonal: willingness to learn in a dynamic environment that includes new ideas and change, ability to be a proactive self-starter, intellectually curious, and ambitious adaptable

Additional Perks for eligible employees:

WWG offers a competitive compensation and performance-based bonus program, in addition to medical, dental, vision, 401(k) with company matching, paid time off (PTO) and holiday perks, employee assistance program (EAP), pet insurance and teambuilding events and activities.

The William Warren Group and StorQuest brands say NO to drugs

Equal Employment Opportunity

WWG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWG is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

To learn more about our awesome company or to apply for a role, check us out on www.williamwarren.com