District Technical Service Manager jobs in Salisbury, NC
District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added District Technical Service Manager jobs
District Manager
- Grease Monkey #41
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Mooresville, NC
FULL_TIME
-
Looking for people who want to make a impact and difference in a company.
District Manager
A Plus Automotive Started in 2019.Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers expectations.
- Responsibilities
- District managers will ensure all locations open on time remain open until scheduled to close and staffed appropriately for the business expected to include key positions are filled for example All N.C. locations are required to have an inspector at all times.
- Dm’s will collect and review KPI’S on an ongoing daily basis to include mid day 1pm results to confirm we are pacing to hit goals or changes are made to improve and control labor if needed.
- Daily recap, Dm’s must send a brief daily recap email at the conclusion of the day to communicate ongoing challenges they helped overcome, opportunities they worked with the leadership team to create action plans to improve and wins they celebrated at the location they worked at on this day.
- Agenda for the following weeksent no later than saturday 7pm to RM
- DM’S MUST BE THE CHEERLEADERS FOR THEIR TEAMS AND KEEP A HIGH LEVEL OF POSITIVITY AND MOTIVATION AT ALL TIMES.
- Hold your team accountable - performance management works both ways ataboys when things go well and verbal/written conversations when we miss the mark. Not so soft people walk over you, not so hard no one wants to not work for you.
- Deal with claims, warranties, customer complaints that exceed $100 or your store leadership’s abilities.
- Pafs or Personal Action Forms for any and all employee changes, termination, transfers, vacation, payroll deductions, pay changes, ect.
- Grow the business, increase customer count sign up new and maintain current fleet accounts
- Hire for your market, conduct interviews, recruit, always looking to get better.
- Manage social media customer feedback, google reviews good and bad should be called and action taken if required.
- Payroll verification for accuracy every Thursday. Confirm breaks are cut, times are correct, mispunches are corrected, new hires are added and that your team gets paid correctly.
- Verify and place or approve all orders staying within the budgets and not running out of product.
- Respond to all emails especially closing emails from your teams with detail, professionalism and positivity.
- Always having bench strength and ensuring cross training so that when positions become open you can fill them quickly. Handling and planning for turnover, especially management professionally.
- Get behind company incentives, initiatives and contests to motivate your team and send frequent emails, text, conference calls or zoom meetings encouraging your team to compete, have fun and win.
- All admin needs to be completed by Monday 8am no later. This especially applies to payroll, bonuses, new hire packets, pafs because failure to do so could result in someone's check being incorrect. This can cause lots of unnecessary stress for multiple people accoros the organization and lead to poor employee morale.
- Expectations
- Work 5 days 50 hrs in stores but engaged and available when needed.
- To be a true leader and build a team that enjoys, takes pride in their work
- Increase sales, control cost and ensure profitability
- Teach and train, coach and motivate help your teams bonus
- Give good direction and delegate to the correct team member, follow up to ensure task are completed correctly and on time.
- Performance management
- Ensure customer and employee experience is great!
- Will need to work a couple Saturdays a month.
- Strengths needed for a position
- Leadership skills, conflict resolution skills and listening to learn
- Self Motivated to work with little to no supervision
- Accepting of responsibility for all things and people in your charge
- Communication and computer skills excel,word, email, text,zoom
- Primary focus should be
- Making sure each employee and customer has a great experience
- Recruiting, Staffing the business for growth while controlling cost to ensure profitability
- Teach , train and enforce strict adherence to Process and procedure preventing damage claims and customer complaints. Then resolving any that we do have.
- Delivering on KPI’S to include sales, customer count, payroll cost and profitability.
- Employee and customer safety to include workers comp or shop liability
- Secondary focus should be
- Facility and equipment repairs and maintenance
- Curb appeal
- Recruiting
- Fleet account management
- Online training completion
- When the job is done well the positive impacts are
- For Company
- Profitability and continued growth of new locations
- Reduced turnover, longer tenured staff especially at key positions
- Increased customer counts
- For Company
- For Teammates
- Promotion opportunities
- Performance based pay rate increases
- Bonuses
- Job security
- For Customers
- Better and more consistent service that exceeds their expectations
- Trust that Aplus automotive will Alway do the right thing
- When the job is not done well the negative impacts are
- For Company
- Lost business, decreasing customer counts, less profitable, less growth
- Employee turnover and poor morale
- For Company
- For Teammates
- Less opportunities for growth and less opportunities for compensation increases
- Less enjoyable place to work
- For Customers
- Less trust in our ability to deliver on the service they paid for
- Extended service times and less familiarity with our staff
- Responsibilities
- 5 Days Ago
Career and Technical Education Administrator
- Mooresville Graded School District
-
Mooresville, NC
FULL_TIME
- CAREER AND TECHNICAL EDUCATION ADMINISTRATOR QUALIFICATIONS A minimum of five years within the past eight years of teaching, CTE Support Services, supervisory, or administrative experience. (If a cand...
- 14 Days Ago
Marine Technical Service Representative
- Ilmor Engineering Inc.
-
Mooresville, NC
FULL_TIME
- Ilmor Engineering provides design, development, testing, and manufacturing of performance engines and parts for major manufacturers and racing teams throughout the world. Our clients include automotiv...
- 11 Days Ago
HVAC Technical Service Representative
- Burnham Holdings Inc
-
Denton, NC
FULL_TIME
- Company: Thermo Products, LLCThermo Products, LLC is a state-of-the-art manufacture of gas and oil furnace. Headquartered in Denton, NC, our facilities employ 60 people from our community. Every produ...
- 1 Month Ago
District Sales Manager - Spirit
- Spirit Halloween
-
Mooresville, NC
FULL_TIME
- Job Snapshot Employee Type: Seasonal/Temp Location: Mooresville, NC Job Type: Other Experience: Not Specified Date Posted: 3/27/2024 About Us Spirit Halloween was founded out of the observation of a t...
- 21 Days Ago
District Sales Manager - Spirit
- Spirit Halloween
-
Kannapolis, NC
FULL_TIME
- Job Snapshot Employee Type: Seasonal/Temp Location: Kannapolis, NC Job Type: Other Experience: Not Specified Date Posted: 3/27/2024 About Us Spirit Halloween was founded out of the observation of a tr...
- 22 Days Ago
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0 District Technical Service Manager jobs found in Salisbury, NC area
Sr. HRIS SuccessFactors Design Analyst
- Retail Business Services
-
Salisbury, NC
- Address: USA-NC-Salisbury-2085 Harrison Road Store Code: HRIS (5135605) Ahold Delhaize USA, a division of global food re...
- 4/26/2024 12:00:00 AM
Hair Stylist
- Ulta Beauty, Inc.
-
Salisbury, NC
- ? : We consider applications for this position on an ongoing basis. OVERVIEW: Experience a perfect blend of deliberate p...
- 4/25/2024 12:00:00 AM
Pharmacy Technician - $2,500 Signing Bonus eligible!
- Novant Health
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Salisbury, NC
- Overview Novant Health is seeking a Pharmacy Tech - Certified, to join our hospital pharmacy team, to deliver optimal me...
- 4/24/2024 12:00:00 AM
Cashier (Full/Part Time)
- BJs
-
Salisbury, NC
- Responsibilities Processes Member purchases in a courteous and friendly manner, including verifying, renewing, upgrading...
- 4/24/2024 12:00:00 AM
Operations Manager
- Simco Electronics
-
Greensboro, NC
- Position Overview Manage day-to-day operations of a commercial calibration and repair laboratory, to meet and exceed cus...
- 4/23/2024 12:00:00 AM
Manager, Technical Services and Validation
- Thermo Fisher Scientific
-
High Point, NC
- Job DescriptionAs part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact...
- 4/23/2024 12:00:00 AM
Quality Manager (Salisbury, MD)
- Smiths Group
-
Salisbury, NC
- Quality Manager (Salisbury, MD) Location: North America, USA, Salisbury Ref: INTERCONNECTNA00986 Division: Smiths Interc...
- 4/23/2024 12:00:00 AM
Senior Maintenance Operations Manager
- Advanced Technology Services
-
Salisbury, NC
- Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are profession...
- 4/23/2024 12:00:00 AM
About Salisbury, North Carolina
Salisbury (/ˈsɔːlzbəri/ SAWLZ-bər-ee) is a city in the Piedmont of North Carolina; it is the county seat of Rowan County. Located 44 miles northeast of Charlotte and within its metropolitan area, the town has attracted a growing population. This was 33,663 in the 2010 Census (growing 27.8% from the Census in 2000).
Founded in 1753, Salisbury is noted for its historic preservation, with five Local Historic Districts and ten National Register Historic Districts. Salisbury is the home to North Carolina soft drink, Cheerwine, regional supermarket, Food Lion and Rack Room Shoes. It is one of two ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for District Technical Service Manager jobs
$137,884 to $179,412
Salisbury, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a District Technical Service Manager do?
District Technical Service Manager in Rochester, NY
The Technical Services Manager is responsible for maintaining information technology strategies by managing staff; researching and implementing technological strategic solutions for effective provisioning, installation, configuration, operation, and maintenance of systems hardware and software.
February 20, 2020
District Technical Service Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020