District Technical Service Manager jobs in Scranton, PA

A District Manager administers, directs and oversees the effective recruitment and development of employees among 5 to 6 stores. He/She is directly responsible for ensuring the proper implementation and effective application of all operational standards including order accuracy, speed of service, product quality, cleanliness and most importantly Guest Service!

He/She must demonstrate sufficient application of knowledge and leadership, always remain engaged and in tune with customers and employees needs and drive towards the continuous improvement of overall store operations. If you enjoy working in a fast-paced, yet fun environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a District Manager at Dunkin’ Donuts is a great career choice. Our Team is committed to making our guests’ day by serving them with a great product and a smile! Everyone on our Team, from the Franchisee, to General Manager, to Crew Member, works together and takes pride in doing a good job!

Principal Responsibilities and Key Activities:

• Leads Operational Excellence and the Guest Service Commitment:
  Role models exceptional Guest service for Team Members and continually motivates his/her Team to deliver passionate Guest service at all times. Empowers the Team to make decisions that are in the best interest of the Guest and provides a learning environment to build capability to satisfy Customers.
• Builds Team Talent:
  Ensures only the best people are hired and developed in the restaurants. Builds teamwork through effective training, deployment and communication. Understands performance criteria and holds self and Team accountable through effective coaching.
• Drives Sales Growth:
  Thinks creatively and seizes business opportunities. Learns quickly and challenges the status quo and seeks new and better ways to doing things. Projects a competitive spirit and a drive to succeed through having pride and expertise in area of responsibility.
• Manages Controllables and Restaurant Compliance:
  Utilizes learning to identify trends in performance and probes the situation to analyze the root cause of an issue. Understands the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations.
• Plans and Communicates:
  Understands the importance of creating and executing an actionable plan to achieve goals. Clearly conveys important information and ideas and influences others to align with strategies and tactics.

Benefits:

• Competitive Annual Salary
• Bonus Structure: earn up to 10% of salary (to be paid quarterly)
• Vehicle Reimbursement
• Cell Phone Reimbursement
• Medical Benefits Available with company contribution
• 2 Weeks Paid Time Off

Requirements:
1-3 years in a multi-unit management capacity, in a fast-paced environment. Experience in a quick service restaurant (QSR) is preferred.

Other Qualifications:

• College degree in business or a closely related field - may substitute for a portion of the required experience
• Self-Motivated
• Highly-Energetic
• Enjoys Working with People
• Proficient Written, Verbal & Math Skills
• Reliable Transportation
• Open/Flexible Schedule (willing to work nights/weekends)
• Serve-Safe Certified

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.