District Technical Service Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a District Technical Service Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, District Technical Service Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The District Technical Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a District Technical Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Under the general direction of the Senior Project Manager of Facilities, this individual manages facilities capital and operational projects for existing building renovations, new facilities, interior and exterior infrastructure, exterior horizontal projects and emergencies. They plan, manage and support all activities for projects from program development, planning and design, budget guidelines and compliance with all regulatory standards and codes. They are also responsible for managing the campus keying and card swipe systems in conjunction with the Campus Police.
RESPONSIBILITIES:
Job responsibilities include, but are not limited to:
EQUIVALENCY STATEMENT:
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position
SALARY: $70,000 - $80,000 depending upon experience and skill level.
BENEFITS: Yes, Non-Unit Professional
GRANT FUNDED: No
WORK SCHEDULE: Full Time- Monday - Friday (37.5 hours per week)
CLOSING DATE: Open until position is filled
All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.
COVID VACCINATION REQUIREMENT:
Candidates for employment should be aware that Springfield Technical Community College faculty and staff are required to be fully vaccinated for COVID-19. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.
INFORMATION AWARENESS SECURITY TRAINING:
Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.
Clear All
0 District Technical Service Manager jobs found in Springfield, MA area